About This Role
This hands-on development role supports the day-to-day health, deployment, and troubleshooting of network technology across Mavis retail locations. Working closely with senior technical resources, the Network Operations Technician helps stage, deploy, monitor, document, and support store network infrastructure in a large distributed retail environment. It is designed for someone with solid IT fundamentals who wants to build deeper networking skills and grow into higher-level Network Operations and Engineering responsibilities.
Responsibilities
- Stage, configure, deploy, replace, and maintain store network equipment using established standards, templates, and procedures
- Assist with SonicWall firewalls, network switches, wireless access points, and cellular backup/failover devices
- Support new-store openings, acquisitions, refreshes, and other multi-site network deployment projects
- Monitor store network connectivity and respond to alerts, outages, and degraded service conditions
- Perform initial troubleshooting of WAN, LAN, Wi-Fi, VPN, and cellular connectivity issues
- Work directly with stores, ISPs, cellular carriers, field technicians, and vendors to help restore service
- Create, update, and close tickets with clear troubleshooting notes, actions taken, and resolution details
- Escalate complex or higher-risk network issues to the Store Network Operations Lead or IT Engineering as appropriate
- Maintain accurate network documentation, device records, IP information, diagrams, deployment checklists, and runbooks
- Assist with hardware inventory, equipment preparation, shipping coordination, and replacement logistics
- Participate in after-hours or on-call support as needed after appropriate training and readiness
Requirements
- At least 1 year of experience in IT support, help desk, network support, field technology, or equivalent hands-on technical experience
- Basic working knowledge of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and common network troubleshooting concepts
- Ability to perform structured troubleshooting using tools such as ping, traceroute, device dashboards, and documented procedures
- Strong attention to detail and ability to follow configuration standards, deployment checklists, and change procedures
- Strong customer-service and communication skills when working with store personnel, vendors, and internal IT teams
- Ability to organize multiple open issues and deployments while maintaining accurate ticket and documentation updates
- Willingness to learn firewall, switching, wireless, cellular WAN, monitoring, and enterprise networking technologies
- Ability to recognize when an issue should be escalated and provide senior resources with useful troubleshooting information
