Network Technician

About This Role

This Network Technician role is a key part of the Information Services team, focusing on maintaining, supporting, and enhancing the University’s enterprise network environment. The position ensures reliable, secure, and high-performing connectivity for students, faculty, and staff, and involves monitoring, maintenance, and operational support of the University's network infrastructure.

Responsibilities

• Monitor network health and perform routine maintenance of the University’s network, including primarily Cisco branded core and backbone infrastructure and primarily Juniper branded infrastructure for WiFi and access layer infrastructure
• Support campus routing and switching operations by assisting with configuration, troubleshooting, testing, and maintenance activities that help ensure reliable and secure connectivity from core systems to end-user devices
• Assist with the operation and troubleshooting of related network infrastructure and services, including firewalls, DNS, DHCP, RADIUS, load balancers, VPN platforms, and authentication appliances
• Install, patch, label, inventory, and document network equipment in data centers, network closets, and campus locations in support of server, storage, communications, wireless, and enterprise application environments
• Participate in network upgrades, equipment refreshes, new installations, and other technology projects by completing assigned technical tasks and coordinating with team members as needed
• Apply established network security practices when configuring, supporting, and troubleshooting network systems, and escalate potential security concerns through appropriate channels
• Maintain accurate documentation of network configurations, equipment locations, cabling, troubleshooting steps, and completed work in accordance with departmental standards
• Respond to network service requests and incidents in collaboration with Information Services staff, academic departments, vendors, and end users; resolve issues within scope and escalate more complex problems when appropriate

Requirements

• Associate's degree required
• Minimum of three (3) years of experience supporting, designing, implementing, and maintaining enterprise network infrastructure
• Proficiency supporting multiple layers of enterprise-level network technologies including routing, switching, wireless networking and network services
• Strong written and verbal communication skills with the ability to effectively explain complex technical concepts to both technical and non-technical audiences through documentation, email correspondence, presentations, and discussions
• Proven ability to work collaboratively with colleagues, stakeholders and senior leadership while contributing to a team oriented environment
• Ability to adapt to changing priorities, technologies and organizational needs in a fast paced environment