Summary of Duties:
Assists the Systems Manager in implementing, supporting and maintaining the information technology and telecommunications infrastructure for the Senior Living Division. Works with end-users over the telephone and on-site for computer, server, thin client and other device repairs, operating system and software configuration.
Essential Job Functions:
- Repairs and troubleshoots hardware, and operating systems for servers, computers, thin clients, PDAs, switches, printers or other various networking components on the wide area network.
- Assists network users with ensuring configuration and proper function of office and other software applications, including Word, Excel, Access, Outlook, Publisher, American Health Tech, Medicare/Medicaid programs, Reps and Internet Explorer on the wide area network.
- Audits back up tapes monthly.
- Assists the Systems Manager - Senior Living Division on implementing clinical management system at various facilities.
- Assists the Systems Manager - Senior Living Division and any other IT staff in securing Electronic Protected Health Information.
- Assists the Systems Manager - Senior Living Division and any other IT staff and vendors on interface configurations, training and implementation of new systems.
- Configures phone systems as needed and works with phone vendors on supporting multiple phone systems.
- Assists in providing technical guidance and support to facility staff.
- Installs and configures Windows 7 Professional and applications/software.
- Installs and configures components of Windows 2008 server as directed.
- Troubleshoots Windows Kiosks and wireless handheld devices.
- Creates images for various computers and re-images computers as necessary.
- Installs or replaces PC and server hardware as needed.
- Responds to support issues onsite or remotely for calls that are submitted via e-mail, helpdesk, and phone.
- Creates, modifies and deletes user accounts and exchange mailboxes in a Windows 2003/2008 domain structure, with Exchange 2010.
- Creates users in Clinical Management / Billing system as directed.
- Logs all requested and completed work into the help desk software application.
- Performs other duties as assigned.
Education:
- Associate or higher degree preferred. Microsoft Certified Professional (MCP) required.
- Microsoft Certified Systems Administrator (MCSA) preferred.
Experience:
Minimum of three (3) years experience as computer technician, network technician, network engineer or network administrator support required.
