Network Technician

About This Role

Working under the direction of senior IT staff, the Network Technician will diagnose equipment issues, perform routine repairs, coordinate hardware replacements, maintain accurate inventory records, and help ensure reliable operation of end-user technology throughout the organization. This individual will be responsible for installing, configuring, testing, troubleshooting, and maintaining end-user computer equipment and network-connected devices, including desktop computers, printers, terminals, modems, and related peripherals. The position requires regular interaction with end users and the ability to travel between facilities as needed.

Responsibilities

• Install, configure, test, and maintain computers, printers, terminals, modems, and other network-connected equipment
• Troubleshoot hardware malfunctions, peripheral issues, and basic network connectivity problems
• Perform routine hardware repairs and maintenance using manufacturer documentation and established procedures
• Determine when equipment issues require vendor support or hardware replacement and coordinate the appropriate follow-up
• Test network communication signals and identify connectivity or signal-quality issues
• Assist with equipment installations, cabling, and physical connectivity in coordination with electricians and other technical personnel
• Connect and maintain appropriate cabling and connectors, including coaxial cabling where applicable
• Document equipment issues, troubleshooting steps, repairs, and resolutions
• Maintain an accurate inventory of computer equipment, peripherals, and related hardware
• Travel between departments and facilities to provide hands-on technical support
• Communicate effectively with end users, IT staff, vendors, and other stakeholders to resolve technical issues
• Perform other related technical support duties as assigned

Requirements

• High School Diploma or equivalent
• Foundational knowledge of computer hardware, operating systems, peripherals, and equipment installation
• Basic understanding of network connectivity, cabling, and troubleshooting
• Ability to diagnose common hardware and connectivity issues and determine when escalation is necessary
• Strong organizational skills and the ability to maintain accurate technical records and equipment inventories
• Good communication and customer service skills
• Ability to work independently while following direction from Senior IT Personnel
• Strong attention to detail, initiative, and problem-solving abilities
• Ability to lift, move, and install computer equipment as required by the assignment
• Willingness to travel between organizational departments and facilities as needed

Nice to have:

• Associate’s degree, technical coursework, or hands-on training in Information Technology, Computer Systems, Networking, or a related field
• Previous experience in desktop support, hardware installation, field services, or IT operations
• Experience troubleshooting printers, workstations, modems, cabling, and other network-connected devices
• Familiarity with ticketing systems, equipment inventory tools, and technical documentation
• CompTIA A+ or other relevant entry-level IT certification

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

About the Company

ECLARO is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals.