About the role
Roles & Responsibilities:
• Manage the clients Network and Security devices remotely.
- Troubleshooting Routing, Switching & Security issues.
• Adapt/Suggest any Network design changes as and when needed.
- Responding to emergency situations and performing effective troubleshooting during production outages. Lead and manage the incident calls. Escalate the issues to OEMs/Vendors.
- Troubleshoot all networking problems to ensure minimum downtime & maximum availability.
• Perform Change Management and Incident management as per the process.
- Documentation for all the technologies used for customers setup.
- Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
- Ready to work in 24*7 Shifts and able to manage the shift independently.
- Work independently with minimum or no supervision
- Lead and mentor L1 team members.
Experience Required:
• 4 to 7 years of prior relevant experience in switching, routing, and firewall
• Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum 3 years).
• Palo Alto Networks certification preferred PCNSA or PCNSE.
• Palo Alto expertise in design, configuration, migrations, tuning and customization of features.
• Thorough knowledge of Panorama, Wildfire, Global Protect VPN.
• Fortinet Firewall Experience is desired.
• Considerable knowledge and experience in setting up Cisco network components, specifically Layer 2 and Layer 3 switches, Nexus 9K Series Switches, Cisco Routers, WLC and Cisco ISE.
• CCNP Certified (Minimum Routing and Switching) certified (or higher). • Knowledge of BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST
• Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN
• Considerable knowledge and experience in Site-To-Site VPN and RA VPN technology, VSS and VPC
• Familiarity with Data Centre environment and hosted deployments/cloud
• Experience of supporting clients remotely and face to face
• Experience with Wireshark or other protocol analyzer
• Excellent communication skills both written and verbal
Interested candidates please share your updated resume on 7768964134.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Tech Mahindra was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.