Network Maintainance Engineer

Job Description

• Hands-on experience in onsite network support, field maintenance, or enterprise network deployment.
• Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting.
• Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance.
• Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing.
• Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification.
• Ability to capture accurate site documentation, photos, asset details, and activity closure evidence.
• Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required.
• Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China.

Process & Tools

• Follow ITIL-aligned incident, problem, change, service request, and escalation processes.
• Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools.
• Follow approved site access, maintenance window, change approval, and health and safety procedures.
• Vendor, carrier, OEM, and field partner coordination for onsite call closure.

Behavioral Skill

• Strong customer-facing communication with professional business etiquette across regional stakeholders.
• Ability to coordinate calmly during critical incidents and maintenance windows.
• Disciplined documentation, timely escalation, and attention to onsite execution quality.
• Willingness to work in onsite, dispatch, and approved 24x7 support models.

Profile Description Act as the local onsite network maintenance resource for customer sites under Wipro direction.

• Knowledge of DNS, DHCP, AD, Implement and document network configurations, policy deployments, and validation activities, including support for access control, authentication policies, related network configurations, and testing.
• Provide bilingual coordination in English and Japanese; Japanese, and English capability is strongly preferred.
• Perform hands-and-feet support, including power cycling, cable patching, device checks, and visual inspection.
• Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification.
• Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities.
• Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution.
• Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment.
• Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination.
• Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools.
• Escalate risks, access constraints, safety issues, and unresolved incidents through defined Wipro and customer channels.