About the role
About The Role VinFast is expanding rapidly across international markets. We are seeking a Network Expansion Manager to drive the growth and optimization of VinFast’s global after-sales service workshop network . This role plays a critical part in ensuring strong service coverage, consistent quality, and an excellent customer experience as our global vehicle parc grows.
Key Responsibilities
- Develop and execute global service network expansion plans in alignment with VinFast’s business strategy and UIO planning.
- Define optimal service coverage models (authorized service partners, third-party workshops, mobile service, etc.) for each market.
- Identify, evaluate, and engage potential service workshop partners across international markets.
- Lead partner discussions and negotiations to establish and expand VinFast’s authorized service network.
- Propose policies, standards, and incentive programs to accelerate service network expansion and partner onboarding.
- Collaborate cross-functionally with Sales, Technical Service, Operations, and Finance teams to ensure successful network deployment.
- Monitor and assess network performance and effectiveness, using KPIs related to coverage, capacity, quality, and customer satisfaction.
- Provide regular reporting and insights to senior management on network expansion progress and risks.
RequirementsWhat We’re Looking For
- Bachelor’s degree or above in Business, Engineering, Automotive, or related fields.
- Experience in after-sales service network expansion, dealer/service partner development, or international operations.
- Strong understanding of automotive service workshop operations and partner management models.
- Excellent negotiation, analytical, and stakeholder management skills.
- Ability to work in a fast-paced, global environment.
- Fluent in English; additional languages are a plus.
Benefits Why Join VinFast?
- Be part of a global EV brand shaping the future of mobility.
- Take ownership of international service network expansion in high-growth markets.
- Work in a dynamic, multicultural environment with strong career development opportunities.
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