Network Administrator

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. We offer a competitive base salary plus an annual bonus opportunity of up to 15%, based on company performance and achievement of sales goals. Join us to enjoy comprehensive benefits, including health plans, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Network Administrator assists the Senior Network/Systems Administrator in managing and maintaining the Microsoft, VMware and Cisco local area network and telephony system infrastructures at Suffolk Credit Union. Provides computer systems support for users.

Responsibilities:

• Administrates and maintains user accounts and information for computer system
• Administrates network access permissions by creating, changing and deleting requested user accounts
• Maintains and creates system images for workstation set-ups
• Installs and configures workstations
• Installs and maintains desktop software on workstations
• Provides all levels of help desk support to user by troubleshooting, diagnosing and repairing computer equipment, software, and peripheral equipment
• Makes recommendations when equipment or software needs to be replaced
• Collaborates with the Senior Network/Systems Engineeer to plan moves, adds and changes to phone system and computer systems
• Alternates as a contact for vendors in regards to computer and software purchases
• Backs up other departmental staff as necessary
• Achieves a minimum of "Satisfactory" rating on internal audits and examinations
• Accomplishes the credit union's mission by completing relevant duties as needed when requested by management or other staff members

Essential Qualifications:

• Knowledge of information technology operations and systems
• General understanding of network infrastructures, including those in physical and virtualized environments
• Knowledge of Voice-over-IP telephony
• Knowledge of desktop operating systems and workstation hardware
• Knowledge of computer system help desk protocols
• Familiarity with server room operations and safety protocols
• Knowledge of credit union products, services, policies, regulations and procedures
• Basic software skills, such as Microsoft Office
• Intermediate mathematical skills
• Ability to handle multiple and complex deadlines
• Ability to express oneself clearly and articulately both orally and in writing
• Ability to make decisions and take initiative in problem resolution