Network Administrator

Knowledge Management, Playbooks & Runbooks

• Operational Runbooks: Develop and maintain technical Runbooks for routine network changes (e.g., VLAN creation, Firewall rule additions) to ensure standardization.
• Incident Playbooks: Create and test Incident Response Playbooks for critical scenarios.
• Knowledge base/KEDB: Create and maintain a strong "Known Error Database" (KEDB) for faster fixes by recording incident trend analysis, root cause analysis, problem resolution, and workarounds/fixes.
• Topology Maps: Create and update detailed network topology diagrams (L2/L3 views).
• Disaster Recovery: Maintain up-to-date documentation of network disaster recovery procedures and regularly conduct failover tests.

Continuous Monitoring, Improvement & Reporting

• Monitor: Maintain 24/7 visibility on link saturation, device CPU/Memory, VPN tunnel status, and security alerts (IDS/IPS). Monitor backup success rates for network configurations.
• Improve: Regularly conduct Capacity Planning reviews to upgrade bandwidth/hardware before saturation occurs. Audit firewall rules quarterly to remove unused policies and harden security posture.
• Report: Generate periodic reports on Network Uptime (Availability), Bandwidth Utilization Trends, Security Incidents/Blocks, and Hardware Lifecycle Status (EOL/EOS warnings).

Qualifications

Education

• Bachelor’s degree in Electronics & Communications Engineering (ECE), Computer Engineering, IT, or Computer Science, or a related field.

Experience

• 4 to 5 years of hands-on experience in Network Engineering or Administration.
• Excellent communication skills, both oral and written
• Ability to deal with people of different levels in the organization
• Highly analytical and with excellent organizational and multi-tasking abilities
• Must be willing to work on site in Ortigas Center, Pasig City

Certifications

Required (At least one):

• CompTIA Network+,
• Cisco Certified Network Administrator (CCNA),
• Fortinet Certified Professional(FCP/NSE4)

Preferred (but not required): ITIL 4 Foundation, CompTIA A+/Project+/Server+/Linux+/Cloud+/Security+, Omada Certified Network Administrator (OCNA)

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday!

Ecosa is an equal opportunity employer and screens applications regardless of race, beliefs, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team!

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.