This Network Administrator position provides technical expertise to support the networks and systems required for daily operations, including installing, configuring, and supporting local and wide area networks. The role also involves conceiving, designing, testing, and implementing improvements to the information systems infrastructure.
Responsibilities
Assume responsibility for following all documented policies in the IT Department
Follow procedures to install, implement, and support perimeter and internal network design, reliability/stability, and network security, ensuring appropriate layers of security software and devices are correctly configured, deployed, and maintained
Configure, secure, and monitor products within the following series: Cisco 2900/3500/3700 switches (layer 2 and layer 3), Palo Alto Firewalls, Lumen managed Versa SDWAN network, Cisco Meraki Wireless platform, Cloud hosted proxy servers, Microsoft Azure networking, OpenGear console servers
Be responsible for the entire network at Natural Grocers
Possess strong network foundation knowledge such as OSI Model, TCP/IP fundamentals, network switch functions, and network router functions
Establish network specifications by conferring with users; analyzing workflows, access controls, information and security requirements; designing hardware administration, including interface configurations and routing protocols (dynamic and static)
Follow procedures to secure the network by applying network access policies, maintaining network segmentation, and monitoring various controls and evaluating all logs and alerts
Follow procedures to review and monitor logs on various systems (servers and network devices), scrutinizing network traffic and devices for any hardware/software/interface issues, and evaluating inconsistent adherence to security policies
Analyze and resolve any alerts (hardware, software, security, etc.) according to their severity level
Monitor alerts on the weekend via email, with potential escalations to various crew members
Work with other crew members to conduct audits and ensure network segmentation is in place
Follow procedures to ensure that the network(s) are locked down and segmented
Follow procedures to activate new circuits (convert from a single or bonded-T1 to an ethernet circuit with CenturyLink and remote boots on the ground)
Analyze problems and provide technical assistance to solve them
Follow procedures to evaluate and remediate networking performance issues, including availability, utilization, QoS, throughput, and latency
Follow procedures to configure, install, test, and maintain all network related devices
Contact various vendors and arrange for repair, troubleshooting, and updates for software and hardware related issues within the networking department
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Cross train any other IT crew member on networking related items
Protect organization's value by keeping information confidential
Support tier 1 and tier 2 related requests for issues in production, testing, and development environments
Assist in creating and defining network policies and procedures
Assist in documenting all aspects of the network
Assist in documenting all standards and procedures
Establish and maintain effective communication and coordination with Company staff (good4u crew, management, etc.), including regular contact with all departments to obtain information and to correct errors in network operations
Accomplish organization goals by accepting ownership for new and different requests; exploring opportunities to add value to job accomplishments
Follow procedures to remediate any PCI/Vulnerability assessments
Follow procedures to analyze and determine if new products/services are safe for the environment based on PCI and SOX compliance standards
Work on projects with internal and external resources, completing projects on time, on budget, and as promised
Support SOX and PCI compliance and internal audit tasks
Understand and abide by change control practices
Provide outstanding customer service and a happy attitude to employees, stores, and customers
Schedule, maintain, and participate in the on-call rotation, responding to all messages sent by Natural Grocers staff in a timely manner, including off hours and vacations
Perform some after-hours work (post 5:00pm) as required from time to time, with frequency varying based on projects, while maintaining the computing and network environment, installing/upgrading various systems, and monitoring network performance
Perform other duties, as assigned
Requirements
Bachelor’s degree or equivalent education and experience combined is required
3 years of Network Administrator experience for a mid-size enterprise (500+ employees, multiple domains, 20+ locations, 4+ IT team members)
3 years of experience administering Cisco centric network environment (switch configurations)
Working knowledge of how firewalls and access lists work
Working knowledge of how availability monitoring software works to monitor network hardware devices
Working knowledge of how network device logging works
Strong communication skills, consistently hitting deadlines, staying within budgets, and achieving all project deliverables
Strong network troubleshooting and problem-solving skills, including application and network-level troubleshooting
Dedicated to providing outstanding customer service to employees, stores, and customers
Experience with hardware maintenance and lifecycle
Experience with various frameworks, compliance regulations, and how to secure systems based on them (CIS Controls, NIST, PII/PCI, SOX, etc.)
Maintain a positive and supportive attitude when communicating with others
Self-driven / Self-motivated to learn new skills
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Some travel may be required
Nice to have:
Possession of a network administration certificate (i.e. Comptia Net+, Cisco Certified Network Associate (CCNA))
Scripting experience for task automation
Excellent written and verbal communication skills
ITIL Foundation certification a plus
Benefits
Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
{N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for full-time crew members)
Paid Parental Leave (for full-time crew members)
Paid Medical Leave (through company paid short-term disability insurance) (for full-time crew members)
Company Paid Short-Term Disability Insurance (for full-time crew members)
Company Paid Life Insurance (for full-time crew members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance (for full-time crew members)
Retirement Savings Plan (401k) with discretionary Company Match (for full-time crew members)
Healthcare and Dependent Care Flexible Spending Account (FSA) (for full-time crew members)
Health Savings Account (HSA) with Company Match (for full-time crew members)
Important Details
Application deadline: 10/15/2026
About the Company
Natural Grocers is committed to empowering all people to experience health and wellbeing, honoring diversity and cultivating inclusion throughout its organization.
For more than 60 years, Natural Grocers has combined the affordability of natural groceries and supplements with free health and nutrition education.
