This Network Administrator role involves supporting and maintaining the bank's enterprise infrastructure, including Windows Server, Active Directory, Microsoft Entra ID (Azure AD), endpoint devices, and network systems. The position is responsible for the daily administration, security, and operational support of servers, desktops, mobile devices, and network infrastructure, and serves as a technical liaison with Managed Service Providers (MSPs), Internet Service Providers (ISPs), and technology vendors during infrastructure outages and connectivity incidents. It suits a highly skilled and motivated individual with a strong troubleshooting mindset, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.
Responsibilities
Administer, maintain, and support Windows Server 2016, 2019, and 2022 environments
Install, configure, monitor, and troubleshoot Windows-based server infrastructure
Perform server patching, upgrades, maintenance, and performance tuning
Manage file servers, print services, application servers, and shared resources
Monitor server health, capacity, event logs, and system performance
Participate in disaster recovery and business continuity planning
Maintain infrastructure documentation, inventories, and standard operating procedures
Administer Active Directory users, groups, computers, and permissions
Design, implement, and maintain Organizational Unit (OU) structures
Create, modify, and troubleshoot Group Policy Objects (GPOs)
Manage authentication, access controls, password policies, and security groups
Administer Microsoft Entra ID (Azure AD), Microsoft 365, and hybrid identity environments
Configure and support Multi-Factor Authentication (MFA), Conditional Access, and identity security controls
Support employee onboarding, offboarding, and access management processes
Implement Windows Server security best practices and Microsoft security baselines
Conduct server hardening reviews and remediate security vulnerabilities
Manage GPO security settings and configuration standards
Support cybersecurity initiatives, vulnerability remediation, and audit requirements
Review security findings from vulnerability assessments and penetration tests
Assist with endpoint security, access management, and compliance activities
Configure, manage, and troubleshoot enterprise network infrastructure
Administer Layer 2 and Layer 3 network devices, including switches, routers, wireless access points, and firewalls
Create, modify, and troubleshoot VLAN configurations
Support routing, switching, VPN connectivity, and network segmentation
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Troubleshoot DNS, DHCP, TCP/IP, and network performance issues
Monitor network availability and maintain network documentation and diagrams
Coordinate upgrades, firmware updates, and maintenance activities for network equipment
Maintain relationships with network vendors, telecommunications providers, and MSP partners
Act as the primary technical contact during system outages and connectivity incidents
Coordinate troubleshooting efforts with MSPs, ISPs, telecom providers, and technology vendors
Escalate and track infrastructure issues to resolution
Hold service providers accountable for contractual obligations and SLA commitments
Review MSP recommendations and validate technical solutions prior to implementation
Assist with infrastructure planning, project execution, and vendor management activities
Provide Tier I and Tier II support for desktops, laptops, printers, peripherals, and business applications
Troubleshoot hardware, software, operating system, and connectivity issues
Support Microsoft Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
Deploy and configure new workstations and user equipment
Create and maintain support documentation and knowledge base articles
Administer Microsoft Intune and Mobile Device Management (MDM) platforms
Manage mobile device enrollment, provisioning, and lifecycle activities
Configure device compliance, security policies, and application deployment
Support both corporate-owned and BYOD mobile devices
Troubleshoot device enrollment, synchronization, and policy enforcement issues
Implement mobile security controls including encryption, remote wipe, and access management
Requirements
Associate's Degree in Information Technology, Computer Science, or related field, or equivalent experience
3+ years of experience supporting Windows Server environments and enterprise networks
Strong experience administering Active Directory and Microsoft Entra ID (Azure AD)
Hands-on experience creating and troubleshooting Group Policy Objects (GPOs)
Experience designing and maintaining Organizational Unit (OU) structures
Experience managing Windows workstation environments and desktop support
Experience with Mobile Device Management (MDM) platforms, preferably Microsoft Intune
Experience managing or supporting switches, routers, firewalls, VLANs, and wireless networks
Working knowledge of DNS, DHCP, TCP/IP, VPN, routing, and switching concepts
Strong troubleshooting, analytical, and problem-solving skills
Excellent customer service and communication abilities
Nice to have:
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Windows Server Hybrid Administrator Associate
CompTIA Network+
CompTIA Security+
Cisco CCNA
Experience with VMware and/or Hyper-V
Experience with PowerShell scripting and automation
Experience supporting cybersecurity initiatives and vulnerability remediation
Experience working with Managed Service Providers (MSPs)
Benefits
Medical, Dental, Vision, and Prescription
401(k) Retirement Plan
Life Insurance
Accidental Death & Dismemberment
Short & Long Term Disability
Flexible Spending Plan
Paid Time Off, Vacation, and Holiday Pay
Tuition Reimbursement
Employer Assisted Housing Program
Wholesale Membership Program
Wellness Program
Employee Assistant Referral Services (EAP)
Legal Shield Program
Group Cancer & Accident Insurance Programs
Worker’s Compensation Program
Free Banking Services
Awards and Recognition Programs
Training & Development Programs
About the Company
Citizens Trust Bank has been serving the community for over 100 years, providing personalized service and financial solutions. The bank is committed to its values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, with a mission of empowering generations for financial success.