About This Role
This Network Administrator position involves serving as a critical technical expert in managing system software, hardware, and complex network infrastructure. The role ensures seamless interoperability of voice, video, and data services across multiple platforms and provides technical support.
Responsibilities
- Serve as the technical expert and network/system administrator for system software, hardware, and infrastructure services
- Provide Tier 1-3 technical support, including identifying problems, researching, guiding through corrective steps, and resolving issues
- Maintain and enforce policies, procedures, IT standards, and associated plans for system security administration and user system access
- Resolve complex IT and network problems to ensure interoperability of voice, video, and data services across multiple platforms
- Configure network equipment and subsystems while managing sustainment tickets in a timely manner
- Perform continuous monitoring and updating of systems to comply with federal security frameworks (like FISMA, FedRAMP, or DoD regulations), including managing vulnerabilities and applying security patches
- Run diagnostics to resolve customer-reported issues, document customer interactions, and follow up to ensure complete resolution
- Recommend inputs to technical documentation, including engineering test procedures, installation instructions, technical directives, and bulletins
- Travel up to 25% to support training events, exercises, and technical exchanges
Requirements
- Bachelor's degree in Information Technology, Information Technology Security, or a relevant technical discipline with 5+ years of relevant IT experience (a BS degree in a non-related field with 6+ years of relevant IT experience can be exchanged for a technical degree)
- 2+ years of experience working in a sustainment environment, such as maintenance, troubleshooting, and STIGS
- Experience driving account lifecycle management aligning with NIST AC-2 and performing RMF administrative cyber functions utilizing privileged accounts per NIST AC-5
- DoD 8570 IAT level II certification, such as Security+ CE, SecurityX / CASP, CISSP
- Must have a current or active TS/SCI clearance
- Ability to remain in a stationary position 50% of the time
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
Nice to have:
- Experience with unclassified and classified networks and Type 1 encryption devices
- Knowledge and experience with PowerShell and command-line scripting
