About This Role
This National Resort Sales Manager position is for a natural salesperson with excellent communication skills who enjoys selling memorable experiences in a resort environment. The role reports to the Resort Director of Sales.
Responsibilities
- Ensure prompt and courteous service is extended to both internal and external customers
- Ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis
- Solicit group business through action plan preparation and execution
- Maintain accounts, contact, activity, and business details within the appropriate software applications
- Work closely with Catering and Front Office to ensure all details of the contract were signed and delivered
- Prepare weekly, monthly, quarterly, and annual reports, as required
- Balance operational, administrative, and Colleague needs
- Follow corporate as well as departmental policies and procedures
- Follow all safety policies
- Establish parameters, and quotes, and negotiate prices, confirmed by a written contract
- Participate in tradeshows, conventions, and promotional events within the hotel and trade-related organizations
- Solicit, confirm, and coordinate Special Corporate and Group Sales
- Handle customer inquiries and lead requests for groups
- Work with customers to align customer preferences with brand needs and actively up-sell each business opportunity to maximize revenues and drive customer loyalty
- Other duties as assigned
Requirements
- Excellent communication skills, both written and verbal
- Strong interpersonal and problem-solving abilities
- Highly responsible, reliable, and organized
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Consistently offer professional, friendly, and engaging service
- High school diploma or GED
Nice to have:
- 2-year or 4-year degree from an accredited university in Business Administration, Marketing, Hotel, and Restaurant Management, or a related major
- 2-year experience in the hospitality industry
Benefits
- Medical, Dental, and Vision insurance
- Short- and Long-Term Disability and Life Insurance
- 401(k)
- Paid Time Off to include Vacation, Holidays, and Sick
- Complimentary and Discounted Rooms
- Travel Benefits
