Named Account Manager

About This Role

This role focuses on owning the strategy, customer relationships, and commercial growth for a portfolio of strategic accounts. You will act as a trusted advisor to customer executives on AI strategy, helping to shape their ambitions, prioritize high-impact opportunities, and develop roadmaps for enterprise-wide adoption. The position involves aligning internal teams to deliver measurable business outcomes, leading strategic expansion opportunities, and proactively managing risks to customer success and long-term partnerships.

Responsibilities

• Own and actively manage a portfolio of existing strategic accounts
• Serve as the primary point of contact and trusted advisor for assigned customers
• Develop a clear understanding of each customer’s business priorities, AI strategy, use cases, organizational structure, and success criteria
• Build strong relationships with customers across multiple levels, including senior executives, decision-makers, procurement teams, champions, and users
• Establish a consistent engagement cadence through discovery meetings, business reviews, strategic check-ins, and proactive outreach
• Create and maintain strategic account plans outlining customer goals, key stakeholders, adoption opportunities, commercial potential, risks, and next actions
• Identify, develop, and close upsell and cross-sell opportunities within the existing customer portfolio
• Analyze customer usage, product adoption, account activity, and business priorities to uncover expansion opportunities
• Recommend appropriate products, features, commercial structures, and use cases based on the customer’s needs
• Build and manage a healthy expansion pipeline while maintaining accurate forecasts and clear next steps
• Lead the full sales cycle including discovery, solution positioning, objection handling, negotiation, and deal progression
• Consistently achieve or exceed expansion revenue, pipeline generation, adoption, and account engagement targets
• Help customers maximize the value they receive from the company’s products and services
• Proactively identify accounts with low adoption, limited engagement, unresolved issues, or potential churn risk
• Develop clear action plans to improve adoption, rebuild engagement, and protect the long-term customer relationship
• Identify opportunities to introduce additional products and use cases that support the customer’s evolving business objectives
• Support renewal readiness by maintaining strong account health and ensuring commercial risks are identified early
• Gather and communicate customer feedback, product gaps, competitive insights, and recurring challenges to internal stakeholders
• Take ownership of the customer experience when commercial, billing, product, contractual, or operational issues arise
• Assess customer concerns, determine their business impact, and coordinate with the appropriate internal teams
• Maintain clear communication with customers throughout the resolution process, including timelines, progress updates, and next steps
• Escalate high-impact or time-sensitive issues through the correct internal channels
• Ensure customer concerns are followed through to resolution while maintaining trust and accountability
• Identify recurring issues and recommend process improvements that can reduce customer friction
• Collaborate closely with Management, Support, Solutions, Finance, Legal, Product, and Operations teams
• Coordinate internal resources to deliver a consistent and seamless customer experience
• Ensure clear handoffs, ownership, and accountability when multiple teams are involved in an account
• Share customer insights and commercial opportunities with the appropriate stakeholders
• Contribute to team best practices, enablement sessions, account reviews, and continuous process improvement
• Maintain accurate and timely records of customer interactions, account plans, opportunities, risks, and next steps in Salesforce or another CRM platform
• Keep expansion opportunities, pipeline stages, close dates, and forecasts current and reliable
• Prepare account updates and communicate progress, blockers, and support needs to leadership
• Maintain up-to-date knowledge of product capabilities, pricing, commercial policies, customer use cases, and the competitive landscape
• Follow established sales, contracting, forecasting, escalation, and customer communication processes

Requirements

• Minimum of 2 years of experience in B2B account management, customer success, inside sales, renewals, or consumption-based selling within a SaaS, cloud, AI, or technology environment
• Minimum of 2 years of experience with quotas, targets or revenue assignments

Nice to have:

• Demonstrated experience growing existing accounts through usage-led, consumption-based, or land-and-expand sales motions
• Previous experience managing a portfolio of existing customer accounts
• Demonstrated ability to identify and progress upsell and cross-sell opportunities
• Experience working with SaaS, AI, cloud-based, or other technology solutions is strongly preferred
• Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills
• Excellent written and verbal communication skills
• Customer-first mindset with the ability to establish credibility and build trusted relationships
• Strong commercial judgment and the ability to balance customer outcomes with business objectives
• Ability to manage multiple accounts, priorities, opportunities, and customer escalations simultaneously
• Comfortable engaging with stakeholders ranging from day-to-day users to senior executives
• Strong organizational skills, attention to detail, and ownership of follow-through
• Ability to work effectively in a fast-paced and evolving environment
• Experience using Salesforce or another CRM platform is preferred
• Familiarity with MEDDPICC, BANT, or another consultative sales methodology is preferred
• Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
• Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration

Benefits

• Medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Important Details

• Application deadline: 12/08/2026

About the Company

Accenture offers a market competitive suite of benefits.