This role focuses on owning the strategy, customer relationships, and commercial growth for a portfolio of strategic accounts. You will act as a trusted advisor to customer executives on AI strategy, helping to shape their ambitions, prioritize high-impact opportunities, and develop roadmaps for enterprise-wide adoption. The position involves aligning internal teams to deliver measurable business outcomes, leading strategic expansion opportunities, and proactively managing risks to customer success and long-term partnerships.
Responsibilities
Own and actively manage a portfolio of existing strategic accounts
Serve as the primary point of contact and trusted advisor for assigned customers
Develop a clear understanding of each customer’s business priorities, AI strategy, use cases, organizational structure, and success criteria
Build strong relationships with customers across multiple levels, including senior executives, decision-makers, procurement teams, champions, and users
Establish a consistent engagement cadence through discovery meetings, business reviews, strategic check-ins, and proactive outreach
Create and maintain strategic account plans outlining customer goals, key stakeholders, adoption opportunities, commercial potential, risks, and next actions
Identify, develop, and close upsell and cross-sell opportunities within the existing customer portfolio
Analyze customer usage, product adoption, account activity, and business priorities to uncover expansion opportunities
Recommend appropriate products, features, commercial structures, and use cases based on the customer’s needs
Build and manage a healthy expansion pipeline while maintaining accurate forecasts and clear next steps
Lead the full sales cycle including discovery, solution positioning, objection handling, negotiation, and deal progression
Consistently achieve or exceed expansion revenue, pipeline generation, adoption, and account engagement targets
Help customers maximize the value they receive from the company’s products and services
Proactively identify accounts with low adoption, limited engagement, unresolved issues, or potential churn risk
Develop clear action plans to improve adoption, rebuild engagement, and protect the long-term customer relationship
Identify opportunities to introduce additional products and use cases that support the customer’s evolving business objectives
Support renewal readiness by maintaining strong account health and ensuring commercial risks are identified early
Gather and communicate customer feedback, product gaps, competitive insights, and recurring challenges to internal stakeholders
Take ownership of the customer experience when commercial, billing, product, contractual, or operational issues arise
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Assess customer concerns, determine their business impact, and coordinate with the appropriate internal teams
Maintain clear communication with customers throughout the resolution process, including timelines, progress updates, and next steps
Escalate high-impact or time-sensitive issues through the correct internal channels
Ensure customer concerns are followed through to resolution while maintaining trust and accountability
Identify recurring issues and recommend process improvements that can reduce customer friction
Collaborate closely with Management, Support, Solutions, Finance, Legal, Product, and Operations teams
Coordinate internal resources to deliver a consistent and seamless customer experience
Ensure clear handoffs, ownership, and accountability when multiple teams are involved in an account
Share customer insights and commercial opportunities with the appropriate stakeholders
Contribute to team best practices, enablement sessions, account reviews, and continuous process improvement
Maintain accurate and timely records of customer interactions, account plans, opportunities, risks, and next steps in Salesforce or another CRM platform
Keep expansion opportunities, pipeline stages, close dates, and forecasts current and reliable
Prepare account updates and communicate progress, blockers, and support needs to leadership
Maintain up-to-date knowledge of product capabilities, pricing, commercial policies, customer use cases, and the competitive landscape
Follow established sales, contracting, forecasting, escalation, and customer communication processes
Requirements
Minimum of 2 years of experience in B2B account management, customer success, inside sales, renewals, or consumption-based selling within a SaaS, cloud, AI, or technology environment
Minimum of 2 years of experience with quotas, targets or revenue assignments
Nice to have:
Demonstrated experience growing existing accounts through usage-led, consumption-based, or land-and-expand sales motions
Previous experience managing a portfolio of existing customer accounts
Demonstrated ability to identify and progress upsell and cross-sell opportunities
Experience working with SaaS, AI, cloud-based, or other technology solutions is strongly preferred
Strong consultative selling, discovery, negotiation, presentation, and objection-handling skills
Excellent written and verbal communication skills
Customer-first mindset with the ability to establish credibility and build trusted relationships
Strong commercial judgment and the ability to balance customer outcomes with business objectives
Ability to manage multiple accounts, priorities, opportunities, and customer escalations simultaneously
Comfortable engaging with stakeholders ranging from day-to-day users to senior executives
Strong organizational skills, attention to detail, and ownership of follow-through
Ability to work effectively in a fast-paced and evolving environment
Experience using Salesforce or another CRM platform is preferred
Familiarity with MEDDPICC, BANT, or another consultative sales methodology is preferred
Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration
Benefits
Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off
Important Details
Application deadline: 12/08/2026
About the Company
Accenture offers a market competitive suite of benefits.
