About This Role
This position is responsible for the delivery of various manicure and pedicure treatments to members in a clean, professional environment, adhering to all State Board requirements while creating a relaxing atmosphere. The role suits a licensed nail technician with experience in natural nail manicures, Shellac and/or Gel polish systems, Dazzle Dry, Dipping Polish, Builder Gel, Acrylics, Express and Spa Pedicures, or a willingness to train on these modalities.
Responsibilities
- Adhere to all requirements set forth in the Broken Sound Club Policies and Procedures and service expectations as set forth by Management
- Acknowledge the confidential nature of the professional relationship with a member and respect each member’s right to privacy
- Be responsible for the comfort of all members while performing treatments and direct all efforts toward member satisfaction
- Follow Broken Sound Club’s treatment protocols
- Constantly monitor the quality of all Broken Sound Club services and treatments
- Communicate with the Reception Desk staff on a regular basis to ensure smooth scheduling and billing
- Maintain awareness of daily schedule and troubleshoot any last-minute changes or updates, as well as monitor weekly and monthly schedule to assure accuracy
- Perform all nail services and participate in continued education classes/training to learn other techniques/modalities offered and introduced to future menus
- Attend all mandatory training sessions and meetings
- Greet members at the exact time of scheduled appointment to assure punctual start time of reserved treatments
- Communicate effectively with members to understand their needs and provide appropriate recommendations for ongoing care
- Conduct a complete member consultation to ensure that the members’ expectations will be met
- Keep the work area clean and stocked at all times
- After the service is complete, offer the members a glass or bottle of water and inquire if they are having another service and, if so, escort them to the appropriate area
- Offer appropriate at-home care regimen via retail items
- Provide treatment plans for members and encourage standing appointments to achieve care goals
- Record treatment notes as needed
- Maintain valid Nail Technician or Cosmetologist license and provide a copy to Management for file
- Stay informed of state and local regulations
- Adhere to time off/shift coverage request policy
- Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training
Requirements
- Must be a licensed Nail Technician/Cosmetologist with at least 1 year of experience
