About This Role
This year-round position involves managing the daily operations of the Carlyle House Museum, ensuring an engaging experience for all visitors. The role is an integral part of the museum staff, with opportunities to take on additional projects and tasks as skills and interests allow.
Responsibilities
- Open and close the museum (keys, security codes, safe)
- Supervise the safety of visitors, house, collection, and grounds
- Be knowledgeable of emergency procedures, basic first aid, and CPR
- Be responsible for all aspects of museum operations during a shift
- Keep the site manager up to date on visitor feedback, volunteers, and other pertinent information
- Stay up to date on current programming and operational information from the Site Manager
- Supervise and manage docents
- Open the facility, including disarming the house, preparing museum rooms for visitors, and preparing cash drawers
- Welcome visitors
- Provide information about the historic site, tours, City of Alexandria, programs, rentals, and NOVA Parks
- Handle admissions and museum shop merchandise sales
- Answer the telephone
- Perform cash drawer end-of-day procedures, including all reports and the daily deposit
- Keep areas clean and orderly, stock bathrooms, empty trash, and wipe down kitchen surfaces
- Ensure the museum shop is properly restocked
- Respond to phone and in-person rental inquiries
- Position signage for rentals
- Explain and enforce policies and procedures
- Serve as staff for rentals, on occasion
- Promote upcoming programs and provide information to the public
- Process program reservations and payments
- Serve as staff for programs and events
- Conduct daily tours of the house, as needed
- Stay current with new research information
- Attend training sessions and enrichment lectures
- Represent Carlyle House and NOVA Parks to the visiting public in a positive, engaging, and respectful manner
- Respond to verbal and written inquiries
- Explain and enforce rules and policies
- Address and resolve complaints from the public
Requirements
- Minimum age of 18 years
- Possession of or ability to obtain a valid driver
- Must maintain a safe driving record
- Must enjoy working with the public
- Must be able to work independently and in a team setting
- Attention to detail is important
- Ability to perform a variety of duties, including custodial tasks