About This Role
This role supports the visitor experience by introducing exhibition content, explaining product or cultural background, guiding visitor flow, answering basic enquiries, and ensuring visitors understand and enjoy the museum journey. The position suits candidates who are confident in speaking, friendly, patient, service-minded, and able to communicate stories or information in an interesting and professional way.
Responsibilities
- Museum Narration & Visitor Explanation
- Visitor Guidance & Customer Experience
- Exhibition Safety & Gallery Monitoring
- Tour Preparation & Daily Operation Support
- Feedback, Reporting & Content Improvement
Requirements
- Minimum SPM, PMR, Certificate, Diploma, TVET certification, or equivalent qualification
- Able to speak clearly, confidently, and politely in front of visitors or groups
- Friendly, patient, responsible, service-minded, and confident in interacting with people
- Able to stand, walk, guide visitors, and support museum operations during working hours
- Able to work on weekends, public holidays, shifts, or extended hours when required by operations
Nice to have:
- Experience in museum guiding, tourism, customer service, hosting, teaching, event support, front-line service, or public speaking
- Ability to communicate in English, Bahasa Malaysia, and Mandarin
- Experience in tourism, museum, gallery, hosting, teaching, or customer service
- Ability to speak multiple languages
- Strong storytelling and presentation skills
- Ability to handle tourist groups, school groups, or VIP visitors
- Basic knowledge of cultural, product, or exhibition information
- Ability to write simple tour notes or visitor feedback reports
Important Details
- Career growth opportunity: This position may grow into Senior Museum Narrator, Tour Guide, Gallery Supervisor, Customer Experience Executive, or Operations Supervisor depending on performance, communication ability, visitor feedback, and company needs.
Essential Knowledge
- Museum content and exhibition flow
- Company products and services
- Visitor service standards
- Basic safety and gallery rules
- Tour guiding and narration flow
- Customer enquiry and complaint handling
- Company policies and operation procedures