Museum Guide

About This Role

This role involves leading visitors through pre-selected rooms within the Winterthur House, providing engaging and informative tours. The Museum Guide connects with diverse audiences, ensuring visitor safety and comfort while also safeguarding the collection. The position requires continuous training and research to enhance interpretive skills.

Responsibilities

• Provide excellent understanding of the museum collection for up to 11 visitors by providing age- and knowledge-level appropriate interpretations of the various rooms
• Guide walking tours lasting up to 2 hours at a time and provide stationary interpretation during the self-paced tour lasting up to 6 hours
• Provide interpretation that inspires and engages visitors through compelling stories with broad themes of history, global culture, societal ideas and the Winterthur Story and the museum collection
• Maintain authority to ensure appropriate tour conduct in order to ensure the safety of the collection and to ensure that tours are completed in a timely manner
• Safely direct visitors during an emergency evacuation
• Participate in initial orientation and continual training in the form of monthly Guides Meetings, collection study, reading and preparing tour outlines, and trailing tours
• Attend mandatory monthly guides meetings in person
• Be open to feedback and suggestions for improvement
• Indicate availability through the scheduling system When to Work by the first of each month
• Work Saturdays and Sundays, occasional evenings, and some holidays, to include the three days following Thanksgiving or the three days after Christmas
• Be available to work weekdays, especially in peak months of April, May, November, and December

Requirements

• Excellent customer service and presentation skills
• Ability to connect with all visitors in a welcoming manner
• Ability to maintain authority to ensure appropriate tour conduct
• Ability to safely direct visitors during an emergency evacuation
• Ability to attend mandatory monthly guides meetings in person
• Openness to feedback and suggestions for improvement
• Ability to indicate availability through the scheduling system When to Work by the first of each month
• Availability at least half of the weekend days each month
• Availability a minimum of 18 weekdays every month
• Availability to work Saturdays and Sundays, occasional evenings, and some holidays, to include the three days following Thanksgiving or the three days after Christmas
• Availability to work weekdays, especially in peak months of April, May, November, and December

Benefits

• 403b with employer match for eligible employees