About This Role
This executive role involves overseeing and performing the daily operations of a museum to ensure its smooth functioning, while also enhancing the visitor experience. The position suits a professional with strong interpersonal skills who can manage various aspects from visitor services to administrative duties and staff training.
Responsibilities
- Oversee and perform daily museum operations to ensure smooth functioning
- Maintain cleanliness, tidiness, and comfort across both the internal and external areas of the museum
- Enhance the visitor experience by providing informative and engaging tours
- Conduct tour briefings and guided tours as needed
- Manage crowd flow and coordinate registration and visitor movement
- Provide attentive and courteous customer service to all visitors and handle inquiries
- Patrol the museum and surrounding areas to ensure order and upkeep
- Handle communications and correspondence (both online and offline)
- Support museum promotion, visitor services, development, and operations
- Assist in maintaining accurate databases and operational records
- Stay alert to safety and security matters, ensuring a safe environment for visitors and staff
- Carry out general office and administrative duties
- Contribute to the landscaping and visual upkeep of museum grounds
- Assist with sales, inventory management, and reporting for the Museum Store
- Provide training, guidance, and mentoring to part-time staff
- Liaise with local authorities on relevant operational matters
- Build and maintain positive relationships with the local community
- Support the Museum Manager in day-to-day operations and take on assigned tasks and new responsibilities as required
Requirements
- Minimum STPM/Certificate/Diploma/Degree in History, Tourism & Hospitality, Language Studies, Mass Communication, or a related field
- At least 1 year of relevant working experience preferred
- Strong interpersonal skills and a professional, responsible work ethic
- Proficiency in English (speaking, reading, and writing) is essential
- Detail-oriented, self-motivated, and able to work collaboratively
- Able to remain observant and responsive over extended periods
Important Details
- Working Days/Hours: Tuesday to Sunday, 9:00 AM
About the Company
This museum is located at No. 1, Jalan Bijeh Timah, 30000 Ipoh, Perak, Malaysia.
