About This Role
This position is the primary point of contact for visitors to the museum, providing excellent customer service, delivering educational programs, and encouraging imaginative play and discovery. The role suits a driven, creative, and playful team member who champions the power of play to empower children.
Responsibilities
- Engage children in play through the use of exhibit components
- Facilitate educational programming, following Museum program procedures and expectations
- Support day camps, outreach events, and workshops
- Greet and welcome adults and children, engage in conversation, and accurately answer guest questions regarding all aspects of the Museum
- Maintain clean, safe and inviting environments in all Museum spaces
- Actively address guest feedback and work to improve overall guest experience
- Maintain current knowledge of all membership, programming, special events and exhibits
- Follow opening and closing procedures for effective and accurate Museum operations
- Operate and maintain knowledge of Museum
-s point-of-sale and CRM database systems
- Support membership sales, including active selling, taking payment and data entry
- Support Gift Shop including cashiering, stocking, cleaning, and merchandising
- Answer and direct incoming calls
- Coordinate with and support volunteers throughout the Museum
- Assist in training new employees, as assigned
- Support floor operations and programming initiatives, as assigned
- Other duties as assigned
Requirements
- One year working with children in an educational setting
- One year working directly with CRMs and point of sale systems
- One year of customer service experience
- Knowledge and capacity to work effectively with people from diverse professional, cultural and personal backgrounds
- Demonstrated knowledge of working directly with CRMs and POS systems
- Excellent customer service skills and ability to overcome objections and resolve issues
- Ability to work with a positive outlook in a changing environment and adjust priorities
- High degree of confidentiality, diplomacy, discretion and tact
- Strong critical thinking skills and the ability to achieve results both individually and working with others
- Knowledge of and ability to use computer and other technical resources to effectively accomplish work
- Excellent planning and organizational skills
- Excellent verbal and written communications skills
- Ability to exhibit a positive, friendly and helpful attitude with museum visitors and be sensitive to their needs while maintaining professional boundaries
- Proven ability to ensure customer outreach satisfaction and consistent service
- Ability to work independently as well as on teams on specific tasks within organizational policies and procedures
- Strong relationship building and communication skills to represent the organization and interact with outside individuals from the community
Benefits
- Employee discount
- Flexible schedule
Important Details
- Schedule: 20-30 hours per week; current operating hours are 9:00 am-4:00 pm Tuesdays through Saturdays (schedule will be between 8:30 am-5:30 pm), with occasional evening events; Saturday availability is required
- Sunday hours for birthday parties & facility rentals may also be available (11:00 am to 1:00 pm & 2:00 pm to 4:00 pm)
- Physical Demands: ability to use a PC/laptop requiring repetitive motion of fingers, hands and wrists; required to provide interactive hands-on programming to children for extended periods of time; ability to lift materials and equipment for educational activities (50lbs); ability to work flexible hours (outside of regular operating hours) to accommodate the needs of the museum
About the Company
The Duluth Children
's Museum is a place where children begin their lifelong exploration of an ever-expanding world, engaging children in hands-on learning through creative play and interactive exhibits.