About This Role
Serving as a front-line provider of customer service and museum information to the Harvard community and visiting public is the core of this role. This position supports all Harvard Art Museums Security operations, including monitoring museum spaces to ensure safe access and egress, and enforcing museum rules and regulations. The role suits individuals who can provide protection for visitors, staff, and collections.
Responsibilities
- Provide protection of the visitors, staff, and collections of the Harvard Art Museums
- Patrol the galleries and respond to object alarms
- Maintain surveillance of the visiting public to avoid damage to objects within the collection and on display
- Provide services to visitors and colleagues, including answering questions, giving directions, and referring to other sources of information when appropriate
- Keep informed of all museum programming and events to better answer visitor questions
- Minimize or contain conflict, and engage the Security Manager when needed and as instructed
- Enforce policies related to the conduct of museum visitors, as directed
- Control and monitor access and egress points of the building
- Perform escort duties into restricted areas of the Harvard Art Museums as directed
- Act in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies
- Complete incident reports as necessary and submit them to the Security Manager
- Perform daily inspections of galleries and "back of the house" spaces, and report on safety issues, security issues, and the physical condition of the museums' facilities and equipment
- Work closely with other Harvard Art Museums services and staff members to ensure effective coordination of service efforts through radio and other modes of communication
- Act as a highly visible representative of the Harvard Art Museums Security staff
- Present a clean, neat, and professional image in accordance with established uniform and appearance standards
- Maintain a constructive and positive demeanor
- Engage with all visitors and staff in a professional and courteous manner
- Perform other related duties as assigned
Requirements
- Minimum three years of customer service experience
- Ability to patrol multi-story museum building for extended periods of time
- Ability to see clearly in various lighting conditions
- Ability to communicate in English clearly via speech and hearing, with or without corrective devices
- Ability to use a radio for two-way communication and wear an earpiece
- Ability to lift and use a fire extinguisher weighing 10 lbs., after being trained
