Museum Attendant

About This Role

This role serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. It provides support for all Harvard Art Museums Security operations, including monitoring museum spaces to ensure safe access and egress, and enforcing museum rules and regulations. The position involves protecting visitors, staff, and collections, patrolling galleries, and maintaining surveillance to prevent damage to objects.

Responsibilities

• Provide protection of the visitors, staff, and collections of the Harvard Art Museums
• Patrol the galleries and respond to object alarms
• Maintain surveillance of the visiting public to avoid damage to objects within the collection and on display
• Provide services to visitors and colleagues, including answering questions, giving directions, and referring to other sources of information when appropriate
• Keep informed of all museum programming and events to better answer visitor questions
• Minimize or contain conflict, and engage the Security Manager when needed and as instructed
• Enforce policies related to the conduct of museum visitors, as directed
• Control and monitor access and egress points of the building
• Perform the duties of escort into restricted areas of the Harvard Art Museums as directed
• Act in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies
• Complete incident reports as necessary and submit such reports to the Security Manager
• Perform daily inspections of galleries and “back of the house” spaces and report on safety issues, security issues, and the physical condition of the museums facilities and equipment
• Work closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts through the use of radio and other modes of communication
• Act as a highly visible representative of the Harvard Art Museums Security staff
• Present a clean, neat, and professional image in accordance with established uniform and appearance standards
• Maintain a constructive and positive demeanor
• Engage with all visitors and staff in a professional and courteous manner
• Perform other related duties as assigned

Requirements

• Minimum three years of customer service experience
• Ability to patrol multi-story museum building for extended periods of time
• Ability to see clearly in various lighting conditions
• Must be able to communicate in English clearly via speech and hearing, with or without corrective devices
• Position requires use of a radio for two-way communication, and the wearing of an earpiece