This role involves a variety of responsible office work to support the Township's operations, including both routine tasks and initiative in solving non-routine problems. The Municipal Receptionist serves as a key point of contact for the public and provides administrative support to various Township staff members.
Responsibilities
Receive visitors and telephone calls, providing general information regarding Township policies and responding to service requests
Note resident concerns and complaints, and route inquiries to appropriate Township staff
Accept payments for taxes and fees for services, routing them to the Township Treasurer, Township Tax Collector, or Municipal Authority Administrator
Ensure the Township’s newsletter mailing list and business list are kept up-to-date, incorporating information from various reports and inquiries
Ensure adequate office supplies are available for Township Staff, conducting inventories and ordering materials as needed
Open, categorize, prioritize, and distribute mail to appropriate Township Staff or elected officials
Assist other Township Staff in recording requests for service, including scheduling building inspections, adding properties to the Public Works limb chipping list, scheduling recycle cart delivery, and reserving Township facilities
Assist other Township Staff in producing mass mailings, including printing materials and stuffing envelopes
Assist the Township Manager in maintaining the Township website and social media, including authoring calendar entries and posting informational items
Assist the Permits Administrator in routing permit applications to the proper reviewing parties, including the Township Codes Official, Township Engineer, or other consultants
Assist the Permits Administrator in accepting construction plans and plan documents for permit processing
Assist the Permits Administrator in calculating fees for various types of building permits (building, plumbing, mechanical, electrical, stormwater, and others)
Assist the Permits Administrator in reviewing received applications for completeness
Assist the Permits Administrator in administering a field inspection scheduling system
Assist the Permits Administrator, Treasurer, and Secretary in scanning and organizing files for storage in the Township’s electronic records management system
Assist the Secretary in maintaining a variety of records, including locating records for Right-to-Know Law requests as needed
Assist the Secretary with distributing public hearing notices and agendas, including the assembly of packets for the Board of Supervisors
Perform related duties as required
Requirements
High School Diploma or GED
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1,000,000+
Tailored applications submitted
Four years of experience in administrative support work involving extensive public contact
Coursework completed toward an accredited Associate’s or Bachelor’s Degree may be substituted for work experience on a year-for-year basis
Quickly learn and apply Township policies and procedures
Follow verbal and written instructions
Communicate effectively in both verbal and written forms
Establish effective working relationships with residents, property owners, contractors, and Township staff
Keep accurate records
Perform accurate arithmetic calculations and use a standard calculator with speed and accuracy
Operate and use a variety of office equipment and computer software programs, including Microsoft Office Suite, QuickBooks, and web-based applications such as Google Documents
Maintain composure under difficult circumstances
Intermittently twist and reach office equipment
Stand, bend, squat, kneel or twist while using/clearing copy equipment or retrieving/returning files
Lift or carry weight of 25 pounds or less
Responsibly receive, process, and document cash and checks
Nice to have:
Previous experience in municipal, non-profit, or other government administration
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Important Details
Public image: This position includes responsibility for maintaining a positive public image for the municipality when interacting with the general public, outside agencies/entities, other staff and staff consultants and elected officials and appointed volunteers
About the Company
The Receptionist performs work in support of the operations of the Township.
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