Mover

About This Role

This mover role involves assisting the driver/trainer with residential and business moves, ensuring excellent customer service. The position suits someone committed to customer satisfaction and who appreciates variety in their daily tasks.

Responsibilities

• Assist driver/trainer with pre/post trip truck inspections and moving equipment inventory

• Safely move/pack/unpack customer

• Constantly look for things you can do for each customer that will enable us to fulfill our mission statement

• Assist driver/trainer with organizing and securing the truck at the end of each job

• Share responsibility with driver/trainer in making sure paperwork and revenues collected are properly dropped in safe at the end of the work day

• Assist driver/trainer with backing up or maneuvering the truck in tight situations

• Contribute to a team effort by accomplishing related results as needed

• Actively participate in meetings and make suggestions for ways to improve our procedures and customer service as well as market our services

• Ensure compliance with the policies laid out in the employee handbook and/or presented by management

• Participate in ongoing training and development through STICK MEN UNIVERSITY

• Be in a clean, approved TWO MEN AND A TRUCK

• Maintain a positive image of TWO MEN AND A TRUCK

• Perform all other duties as assigned by franchisee, move manager, office manager and/or general manager

Requirements

• High School Diploma or equivalent
• Proficient in GPS/map reading and have an ability to communicate directions
• Ability to communicate in an effective, helpful and friendly manner with co-workers and customers
• Ability to listen and take instruction from driver/trainer regarding customer service, moving/packing strategies and moving/packing techniques
• Language Skills: ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
• Mathematical Skills: ability to add, subtract, multiply and divide using whole numbers and decimals. Ability to perform these operations using units of Canadian dollars and weight measurements, volume, distance and time
• Reasoning Ability: ability to solve practical problems and deal with a variety of situations with limited standardized procedures. Ability to interpret a variety of instructions furnished with written, oral, diagram or schedule form