About This Role
This role involves assisting with moving customers' belongings for homes and businesses, working closely with a driver/trainer to provide excellent customer service. The position suits a candidate committed to customer service who enjoys variety in their work.
Responsibilities
- Assist driver/trainer with pre/post trip truck inspections and moving equipment inventory
- Safely move, pack, and unpack customer's belongings using proper equipment and techniques, following prescribed policies
- Constantly look for ways to fulfill the company's mission statement for each customer
- Assist driver/trainer with organizing and securing the truck at the end of each job
- Share responsibility with driver/trainer in making sure paperwork and revenues collected are properly dropped in the safe at the end of the workday
- Assist driver/trainer with backing up or maneuvering the truck in tight situations
- Contribute to a team effort by accomplishing related results as needed
- Actively participate in meetings and make suggestions for ways to improve procedures, customer service, and market services
- Ensure compliance with policies laid out in the employee handbook and/or presented by management
- Participate in ongoing training and development through STICK MEN UNIVERSITY®
- Be in a clean, approved TWO MEN AND A TRUCK® uniform at all times without exception
- Maintain a positive image of TWO MEN AND A TRUCK by ensuring proper hygiene
- Perform all other duties as assigned by franchisee, move manager, office manager, and/or general manager
Requirements
- High School Diploma or equivalent
- Proficient in GPS/map reading and able to communicate directions
- Able to communicate in an effective, helpful, and friendly manner with co-workers and customers
- Able to listen and take instruction from driver/trainer regarding customer service, moving/packing strategies, and moving/packing techniques
- Language Skills: able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Mathematical Skills: able to add, subtract, multiply, and divide using whole numbers and decimals; able to perform these operations using units of Canadian dollars and weight measurements, volume, distance, and time
- Reasoning Ability: able to solve practical problems and deal with a variety of situations with limited standardized procedures; able to interpret a variety of instructions furnished with written, oral, diagram, or schedule form
- Physical Demands: frequently required to stand, walk, talk, sit, hear, use hands and fingers, handle, feel, and/or lift with hands and arms; occasionally required to lift 100 pounds or more; specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
