About This Role
Leading the Redemption & Custodian Unit involves ensuring efficient, accurate, and compliant execution of redemption, discharge, custody, and records management activities. This role oversees day-to-day operations, regulatory reporting, customer service, and stakeholder engagement while driving process improvements, operational excellence, and team development. The incumbent is responsible for maintaining strong governance, ensuring compliance with regulatory requirements, and supporting digital transformation initiatives to enhance service delivery and operational efficiency.
Responsibilities
- Supervise the junior staff in Redemption & Custodian Unit.
- Coach, mentor and develop team members.
- Oversee daily operations and ensure compliance with regulatory and internal requirements.
- Monitor incoming requests and review on tracker to ensure timely processing in accordance with regulatory Turnaround Time (“TAT”) requirements.
- Support audit, compliance reviews and issue resolution.
- Ensure timely and accurate issuance of redemption statements.
- Oversee loan settlement, discharge and related documentation.
- Ensure service standards and turnaround time are met.
- Act as Attorney for the Bank in executing loan and policy related documents.
- Ensure proper safeguarding, retention and disposal of loan and security documents.
- Ensure accurate collateral, security and credit file records and data in system.
- Ensure timely monitoring of insurance take up and renewals for landed properties.
- Prepare, validate and submit CCRIS reports accurately and within stipulated regulatory timelines.
- Ensure data integrity and compliance with regulatory requirements relating to CCRIS reporting.
- Manage customer enquiries received through hotline channels and provide timely assistance.
- Handle, investigate and facilitate the resolution of customer complaints within the turnaround time.
- Liaise with customers, solicitors and internal stakeholders.
- Prepare and consolidate operational and management reports.
- Support and assist for timely resolution of customer complaints.
- Undertake ad hoc duties and assignments as assigned by the management.
- Review and improve operational processes and controls.
- Maintain and update SOPs, policies and manuals.
- Participate in system enhancement, digitalization and transformation projects.
Requirements
- Bachelor’s Degree in Business / Finance / Banking / Economics / Legal or other relevant education or related experiences.
- Have at least 10 years of related working experience in Financial Services industry or credit, audit and compliance with a minimum of 5 years’ experience at managerial capacity.
