Mortgage Loan Officer

About This Role

Mortgage Loan Officers proactively identify, build, and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional, and personal contacts. This role involves interviewing new and existing customers to determine their loan needs and advising them on appropriate products, terms, and pricing, while gathering any additional required information.

Responsibilities

• Go above and beyond for customers, aspiring to deliver outstanding customer service
• Drive sales through service, achieving sales and referral goals by developing a positive customer experience
• Build a book of business, proactively seeking ways to develop and expand customer relationships in order to contribute towards branch success
• Maximize personal productivity, improving personal efficiency through attention to detail, self-motivation, and adaptability to achieve branch and personal goals
• Grow your own capabilities, actively participating in opportunities to expand knowledge, influencing, and interpersonal skills
• Generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives

Requirements

• BA/BS degree preferred or equivalent experience in residential mortgage sales
• Two plus years of retail residential mortgage sales experience
• Documented residential mortgage loan volume in the past 12 months of $15 million (minimum)
• Established relationships with local referral networks
• Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences
• Strong computer skills and experience using laptop technology
• Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs

Important Details

• Hours per Week: 40
• Work Schedule: Monday-Friday

About the Company

Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. Citizens is honored to be a top Lender in the Mortgage sector and is passionate about growing its market share in the states it currently operates. The company is committed to offering comprehensive and competitive benefits, encouraging colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to customers.