Mortgage Banker

About This Role

This position involves providing financial solutions to individuals, families, and businesses by identifying and offering suitable mortgage products. The role suits a professional with expertise in mortgage services and regulatory guidelines who can build lasting customer relationships and contribute to community engagement.

Responsibilities

• Interview loan applicants
• Collect and analyze information regarding customer income, assets, investments, or debts
• Determine which bank product best fits the customer's needs
• Provide advice to customers regarding advantages and disadvantages of different products
• Make preliminary determinations of applicant's creditworthiness and issue prequalification statements of borrower's eligibility
• Call on realtors, builders, community development corporations, and other potential mortgage customers to establish relationships for loan referrals
• Handle processing of loan requests in accordance with bank policy, applicable regulatory requirements, and secondary market criteria and guidelines
• Adhere to Quality Customer Service parameters
• Conform with and abide by written policies and procedures for the bank
• Participate in community events and real estate industry functions to identify, develop, and promote additional business
• Attend training on all residential lending products, which may require travel
• Advise management of new products offered in the market to ensure the bank remains competitive
• Promote and cross-sell other bank products
• Perform other work-related duties as assigned by supervisor
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Be involved in performing marketing endeavors/efforts
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank

Requirements

• Expertise in mortgage products and services as well as regulatory guidelines
• Excellent problem-solving skills to identify client needs and resolve problems
• High level of interpersonal skills to effectively communicate policies, procedures, and objectives throughout the bank and to represent the bank positively to the public
• Ability to quickly and effectively respond to customer inquiries and requests in demanding environments
• Capable of handling customer and employee contact situations tactfully and professionally
• Knowledge of Fannie Mae/Freddie Mac guidelines as well as government products