Moose & Maple Restaurant Supv

Description Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We’re searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Restaurant Supervisor at Timber Ridge Lodge & Waterpark, you’ll lead a dynamic team, ensuring a smooth and efficient dining experience while maintaining a friendly, high-energy atmosphere that guarantees guests leave satisfied and eager to return.

Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that’s soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.

What will you be doing?

• Oversee daily operations, enforce policies, maintain cleanliness, and ensure staff adherence to conduct and appearance standards.
• Monitor food quality, service standards, and preparation methods; make adjustments as needed.
• Manage profitability by controlling payroll, equipment costs, and maintaining inventory and par stock levels.
• Train and guide staff to meet service and quality standards.
• Open and close the restaurant and supervise staff in the absence of the Restaurant Manager.
• Interact positively with guests, resolve issues, and promote hotel facilities and services.
• Use the POS system accurately and ensure timely food and beverage service.
• Perform all dining room roles, including server, server assistant, and host as needed.

What do you bring to the role?

• High school diploma or equivalent required.
• Previous restaurant or food and beverage supervisory experience preferred.
• Knowledge of food and beverage operations, including staffing, equipment, and guest relations.
• Ability to read, write, and communicate effectively in English, including guest requests and banquet event orders.
• Strong customer service skills with the ability to handle challenging situations with patience and diplomacy.
• Comfortable standing and moving throughout shifts in restaurant and kitchen areas.
• Proficient knife skills and ability to perform prep work with dexterity.
• Capable of managing multiple tasks simultaneously in a fast-paced environment.

What's in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Timber Ridge Lodge & Waterpark is an equal opportunity employer.