About the role
Job Description
As a Microsoft Office Apps Customer Engineer, you will work directly with customers to help them maximize employee productivity and collaboration through Microsoft 365 Apps for Enterprise, with a strong focus on Microsoft Teams and Office applications.
Together do what matters
Key Responsibilities:
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Provide expert technical guidance and support for Microsoft 365 Apps , including Word, Excel, PowerPoint, Outlook, and Teams.
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Diagnose and resolve complex issues related to Office Apps, both remotely and on-site when required .
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Support customers with deployment, configuration, administration, and troubleshooting of Microsoft 365 Apps for Enterprise.
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Deliver technical workshops, training sessions, and webinars to educate customers on best practices, new features, and adoption strategies.
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Collaborate with internal IT teams to ensure seamless integration of Office Apps within customer environments.
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Guide customers in modernizing legacy solutions and adopting cloud-based approaches.
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Stay up to date with Microsoft 365 updates and proactively recommend improvements and optimizations.
Qualification
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Microsoft 365 Apps for Enterprise expertise , including deployment, administration, troubleshooting, and best practices across Office applications and Teams.
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Customer-facing technical consulting experience, with strong communication skills to engage technical, non-technical, and leadership stakeholders.
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Workplace productivity and collaboration solutions, including integration with SharePoint, OneDrive, and Office Online Server.
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Automation and extensibility capabilities, such as PowerShell, Office Scripts, and VBA/ Macros to optimize and streamline user workflows.
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Problem-solving and analytical skills, with the ability to independently diagnose issues and deliver high-quality, customer-focused solutions.
About you:
- You approach challenges with sharp intellect and a strong desire to learn.
- You collaborate seamlessly and foster open, effective communication.
- You embrace creativity and explore innovative solutions.
- Advanced level of English (C1)
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