About the role
Who we are
We are responsible for development, operation, and management of a Shucle platform, a Mobility as a Service (MaaS) solution utilizing smart technology.
We handle all aspects of planning, development, data analysis, service operations, and business development for the community-based demand-responsive transportation service, and we work directly on these tasks to ensure agility and focus on both customers and service enhancement.
Our goal is to create a service that embodies the abstract concept of MaaS, enabling everyone to move freely in their daily lives.
- Shucle was introduced in 2020 as South Korea's first urban demand-responsive transportation service utilizing AI technology. Since then, it has become the number one community mobility service platform with the largest user base and operational records.
Responsibilities
In this role, you will be responsible for planning the service operation processes of the Shucle mobility platform and managing/improving overall service quality.
■ Mobility Platform Operations Planning
- Optimal user experience provision across diverse mobility services including autonomous driving, DRT, and public taxis through planned platform operation processes
- Building user-friendly CX operation systems leveraging AI technology
- Establishing continuous communication systems with internal and external stakeholder organizations for minimizing operational risks and efficient response, and facilitating collaboration
- Preparing operational structures enabling platform service quality management at optimal costs
■ Mobility Platform Operations Management
- Building continuous monitoring systems capable of detecting service quality anomalies, identifying issue causes, and preparing and implementing improvement measures
- Supporting launching and stabilizing diverse new mobility services within the platform operation domain
- Contracting and managing CS contact centers targeting platform users and providers
Minimum Qualifications
- Bachelor's degree
- Minimum 7 years of experience in domestic or overseas platform service operations
- Proficiency in English (fluent in both written and oral business communication)
- Experience in customer experience (CX) roles within platform services
- Experience establishing operation processes during the launch of new services or businesses
- Experience improving work processes and achieving cost efficiency using AI technology
- Experience establishing a service quality improvement process — systematically collecting and analyzing issues through to identifying improvement initiatives
- Proficiency in MS Office
Preferred Qualifications
- Strong interest in improving work efficiency through AI technology, with a track record of putting it into practice
- Experience operating a global platform service
- Experience analyzing user CS data
- Experience building a 365/24 issue response system and the ability to respond to on-site issues
- Practical experience using AI tools such as Claude Code and Codex
Others
- In accordance with the employment protection laws, eligible candidates (disabled individuals, veterans, etc.) will receive preferential benefits during the process.
- Applications are accepted only through the Hyundai Motor Company career page, and any other methods are not allowed.
- Submitting your applications early prior to the deadline is recommended to prevent mass traffic and submission issues.
- Additional assignments may be given during the interview rounds, if necessary.
- The recruitment schedule may be adjusted depending on the progress of the recruitment process.
- The expected position level specified in the job description may change based on each individual's experience and evaluation results.
- For any inquiries on recruitment, please refer to the FAQs or submit a ticket through '1:1 Inquiries' on our webpage.
Precautions
- If any of the following conditions apply, your acceptance may be revoked, or you may be subject to disadvantages in the selection process:
- If the information submitted during the recruitment process (including the application form) differs or cannot be proven in documentation
- If you are ineligible to work under company regulations
- If you are ineligible to travel abroad (for men, Korean nationals who have not completed military service or are not exempt from military service by the joining date)
- If you are unable to join the company on the start date designated by the company upon receiving the final offer
- Our company respects the trade secrets of third parties and strives to comply with relevant laws and regulations, such as The Unfair Competition Prevention and Trade Secret Protection Act. Please be careful not to disclose any confidential information related to your former/current workplace or to violate the confidentiality obligation of your former/current workplace during the recruitment process. Violation may result in disadvantage in the recruitment process.
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