About This Role
This customer service role in a mobile phone shop is ideal for someone who enjoys helping people and thrives in a supportive team environment. The main focus is on guiding customers through smartphone procedures and plans, rather than sales, with a strong emphasis on providing polite and thorough service.
Responsibilities
- Handle consultations and propose plans, primarily through inbound customer inquiries without aggressive sales tactics
- Perform various administrative tasks and data entry, such as registering information for model changes and repair requests
- Assist with initial setup and data migration for smartphones
Requirements
- Under 40 years of age (for long-term career development)
- No specific educational background required
- Blank periods in employment history are acceptable
- Enjoy talking to people and want to do work that makes people happy
Benefits
- Full company coverage for industry qualification exam fees (with a congratulatory bonus upon passing)
- Incentive system
- Annual salary increase
- Performance-based bonus
- Online selection available (smartphone interviews possible)
- Side jobs and dual employment are permitted (consultation required)
- Commuting expenses provided (with an upper limit)
- Independent support system based on business growth
- Social insurance (health, welfare pension, employment, workers' compensation)
- Employment celebration bonus after 3 months of continuous service
Important Details
- Schedule: 160 hours per month; example 10:00-19:00 (8 hours actual work, 1 hour break); average 10 hours of overtime per month
- Holidays: 120 days or more per year
- Days off: 8-10 days per month; requests for specific days off are accepted, including weekends and consecutive holidays
- Probation/training period: 2 months, with conditions identical to full employment
- Team: Work in collaboration with seniors and colleagues, with immediate support via intercom for questions
Application Process
- All applicants will be interviewed
- Apply (phone applications and inquiries are accepted)
- Web interview (1 session); bring your resume with photo
- Hiring decision (start date is negotiable); shortest time to offer is 1 week
- Interviews emphasize personality and willingness to take on challenges over past experience
About the Company
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