About the role
Overview
Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day? ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Mobile Notary Coordinator. The ideal candidate must possess excellent communication and problem-solving skills as well as a strong desire to provide customers with the highest level of satisfaction. If you thrive in a fast-paced environment and seek a career with a company committed to offering high-quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.
Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
This is an in-office position at our Irvine, CA location. Reliable transportation is required.
A DAY IN THE LIFE
In this role, you will…
- Place welcome calls to consumers, on behalf of our clients, with the intention of scheduling mobile notary signing appointments
- Monitor voice mail and follow up on scheduling orders, as needed.
- Ensure company’s 24-hour turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
- Handle a large pipeline of scheduling orders.
- Perform quality control check on executed documents
- Ship executed documents back to our clients
WHO YOU ARE
You possess …
- Exceptional customer service skills
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
- The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients.
- Excellent verbal and written communication skills.
Responsibilities
- Enter scheduling appointments, as necessary
- Ensure company’s 24-hour turn-around time commitment to client(s) is met by monitoring and prioritizing work-in-progress reports
- Confirm signing appointment completion via phone and/or email with notaries and customers.
- Perform QC checks on executed documents being returned from borrowers
- Ship executed documents to client for countersignature
- Adhere to all company policies and procedures
- Meet minimum production goals and quality requirements as set by management
- Be proficient in ServiceLink operating systems and internal search engines
- Perform all other duties as assigned
Qualifications
- High School diploma or equivalent required.
- Detail oriented, efficient and organized.
- Exceptional customer service and phone etiquette skills.
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Questions, answered
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