About the role
Must Haves
- 8 to 10+ years of IT experience, ideally supporting technology in a retail environment.
- Strong experience supporting and administering hardware and software systems.
- Hands-on experience with Mobile Device Management, especially Android devices and Android configuration.
- Experience providing technical support to remote users or distributed locations, such as retail stores.
- Ability to troubleshoot technical issues involving store hardware, software, POS systems, peripherals, and mobile devices.
- Experience with software or technology deployments across multiple locations.
- Familiarity with reporting tools, scripting, and automation to improve workflows and reduce manual work.
- Strong communication and customer-service skills, since the person will work directly with store associates, vendors, project teams, and internal business partners.
- Bachelors degree in computer science or related field
Pluses
- Previous experience supporting technology for a retail company or large store network.
- Experience with POS and payment systems.
- Experience supporting store traffic systems.
- Participation in an MDM migration.
- Experience working with third-party technology vendors.
Day-to-Day Responsibilities
Insight Global is seeking a Senior Systems Engineer for their clients retail stores. They will make sure the technology inside the stores, including registers, Android devices, software, and related hardware, is properly configured, deployed, and working. When store technology breaks or a new system is introduced, this person helps troubleshoot it, coordinates with the appropriate teams, and keeps the stores operating smoothly.
Administer and support technology used in retail stores:
- Help implement and maintain POS systems, hardware, peripherals, software, and mobile devices.
- Troubleshoot technology issues reported by store associates and remote users.
- Respond to problems promptly to maintain store operations and customer satisfaction.
- Manage or support Android mobile devices through an MDM platform.
- Help with MDM migrations and Android device configuration.
- Deploy software and other technology updates to store systems.
- Support payment technology and store traffic-system issues.
- Use reporting, scripting, and automation to improve system performance and eliminate repetitive manual work.
- Communicate with stores, internal teams, and external vendors to diagnose and resolve issues.
- Partner with project teams to gather requirements, evaluate technical feasibility, and implement new store technology.
- Complete assigned tasks while helping maintain the reliability and uptime of store technology systems worldwide.
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