Mobile Associate

About This Role

Mobile Associates work as part of a Retail Team of Experts to represent the T-Mobile brand. They are brand ambassadors who generate enthusiasm for products and services, passionate about the connected world, and thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. This is a learning role where new associates build skills and proficiencies in preparation for advancement to a Mobile Expert position.

Responsibilities

• Build proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty by:
• Helping customers continue their shopping journey, whether online, through Customer Care, or in-store
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
• Side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and cutting-edge IoT devices
• Approaching service and sales needs with composure, integrity, and compassion
• Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
• How T-Mobile's expanding coverage performs in the customer's neighborhood, providing a lightning-fast LTE network
• Why T-Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further
• Complete training on the T-Mobile in-store experience, new skills and processes, knowledge of systems, and reference resources
• Make the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Establish relationships with and partner with T-Mobile employees across channels, including business and customer service to:
• Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
• Successfully identify and handoff small business leads
• Support team initiatives and create an inclusive environment

Requirements

• High School Diploma/GED
• 6 months of customer service and/or sales experience, retail environment preferred
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
• Competitive drive and proven ability to succeed in a fast-paced sales environment
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
• Effective at balancing customer needs and performance goals
• At least 18 years of age
• Legally authorized to work in the United States

Benefits