About This Role
Mobile Associates work as part of a Retail Team of Experts to represent the T-Mobile brand. They are brand ambassadors who generate enthusiasm for products and services, passionate about the connected world, and thrive in a fast-paced environment where technology, customer needs, and the retail experience are constantly evolving. This is a learning role where new associates build skills and proficiencies in preparation for advancement to a Mobile Expert position.
Responsibilities
- Build proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty by:
- Helping customers continue their shopping journey, whether online, through Customer Care, or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest technology in-store
- Side-by-side selling to find personalized solutions beyond the basic device and service plan, including accessories and cutting-edge IoT devices
- Approaching service and sales needs with composure, integrity, and compassion
- Become skilled with and consistently use digital tools in interactions and onboarding to actively demonstrate:
- How T-Mobile's expanding coverage performs in the customer's neighborhood, providing a lightning-fast LTE network
- Why T-Mobile plans and services allow customers to live unlimited, feel the love, stay connected, and go further
- Complete training on the T-Mobile in-store experience, new skills and processes, knowledge of systems, and reference resources
- Make the most of time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
- Establish relationships with and partner with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
- Successfully identify and handoff small business leads
- Support team initiatives and create an inclusive environment
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, retail environment preferred
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
