About the role
Job Title: Microsoft Channel Success Manager
Duration: 6 months from hire date
Worksite: Remote
Minimum Requirements
Education
- Bachelor’s degree in Business, Marketing, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
Experience
- 5+ years of experience working within the Microsoft partner ecosystem, channel sales, partner development, business development, or alliance management.
- 2+ years of experience supporting Microsoft Cloud, Security, Modern Work, Business Applications, or Azure solutions.
- Experience working with Microsoft partners, resellers, MSPs, CSPs, or system integrators.
- Experience conducting partner enablement, training sessions, webinars, or sales presentations.
Microsoft Knowledge
- Foundational understanding of Microsoft's solution areas, including:
- AI Business Solutions (Business Applications and Copilot)
- Modern Work
- Security
- Azure
- Ability to articulate Microsoft partner programs, incentives, benefits, and rebate opportunities at a high level.
- Familiarity with Microsoft's partner ecosystem, including CSP, Solution Partner designations, and partner benefits programs.
Skills & Competencies
- Strong verbal and written communication skills with the ability to present to technical and non-technical audiences.
- Ability to explain complex Microsoft programs and solutions in business-focused language.
- Strong relationship-building and stakeholder management skills.
- Ability to act as a liaison between partners and internal subject matter experts.
- Strong organizational skills with the ability to manage multiple partner requests simultaneously.
- Customer-focused mindset with a passion for partner success and enablement.
Technical Proficiency
- Proficient in Microsoft 365 applications, including Teams, Outlook, PowerPoint, and Excel.
- Familiarity with CRM and partner management platforms.
- Experience tracking and responding to partner inquiries through ticketing, portal, or case management systems.
Preferred Qualifications
- Microsoft Fundamentals certifications (AZ-900, SC-900, AB-900, AI-900) preferred.
- Experience working for a Microsoft partner, distributor, or technology vendor.
- Knowledge of Client’s Cybersecurity solutions or adjacent cybersecurity technologies.
- Understanding of Microsoft incentives, co-sell programs, and partner go-to-market motions.
Success Criteria
- Successfully communicates Client’s Cybersecurity’s Microsoft value proposition to partners.
- Consistently enables Microsoft Champions to identify and drive sales opportunities.
- Effectively guides partners to appropriate subject matter experts and resources.
- Helps partners understand relevant incentives, benefits, and rebate opportunities to maximize ROI.
- Maintains timely response and resolution of incoming partner requests through the Accelerate Partner Portal.
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