About the role
The Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work. Essential Functions
- Itemized check-in of delivered goods with a customer representative
- Complete bi-weekly customer inventory
- Create bi-weekly orders based on established inventory levels
- Pull credits, create out-of-date memos, and issue customer credits
- Complete merchandising resets and recommend opportunities for cross-merchandising
- Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc.
- Complete assigned Go-Spot-Check missions
- Delivery of perishable goods to customers
- Monitor truck maintenance schedule and coordinate necessary maintenance
- Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges
- Complete additional activities or special projects as assigned
Minimum Requirements
Job Requirements
- High school diploma or equivalent, including basic math and reasoning
- Ability to speak and read English
- 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role
- Successful mastery of Brand Associate essential functions and requirements
- Valid driver’s license and clean driving record
- Basic computer skills
Physical Requirements
- Ability to stand for a minimum of 4 hours
- Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
- Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.
Working Conditions
- Ability to work in a refrigerated/freezer environment
Training and Certification Requirements (Provided)
- Product knowledge and customer service
- Company History
- ServSafe certification
- Deli Operations
- Slicer use, maintenance, and cleaning
- Deli scale operation and sanitation
- Proper slicing technique, product wrapping, and handling
- DOT compliance and Safe Driver training
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