About the role
Ready to build a career with Anytime Fitness? We’re looking for a motivated and energetic Membership Consultant to join our Brighton, VIC team — someone who’s passionate about helping people take the first step in their fitness journey while driving strong sales results and creating an outstanding member experience.
Who we are:
We’re a close-knit team that values culture and character. We’re selective because we care about maintaining a positive, energetic environment. If you're outgoing, eager to learn, and genuinely enjoy connecting with people, you’ll fit right in. Attitude is everything — bring the right mindset, and we’ll help you grow. Working with us is rewarding and fun, especially if you love helping others.
We live by the values and philosophy of People, Purpose, Profits & Play.
Amazing People, Strong Purpose, Profiting from our hard work (both financially and emotionally) & life is about fun, so always be making work fun through Play.
Career progression matters to us. We’ll align your goals with our tailored development program to help you thrive in the industry. This role has the potential to grow into a part-time position for the right candidate , with opportunities for full-time employment as the club continues to expand.
Who you are:
- Ambitious, reliable, driven, and keen to learn new skills and ideas.
- Customer service focused, aiming for the best outcome for both the members, your team, and the gym.
- You love health and fitness and are passionate about helping people
- Comfortable using technology — we use industry-leading apps and systems to support our members, so you’ll need to be confident navigating digital tools.
As our Membership Consultant, you’ll work closely with and assist the Club Manager in the day-to-day operation of the club. Your key responsibilities will include:
- Membership Sales: Follow our proven sales processes to convert prospective member enquiries into new memberships and achieve individual and club sales targets.
- Lead Generation & Management: Proactively generate new leads through referrals, outreach, local area marketing and member engagement, while following up inbound enquiries via phone, email, CRM database and social media.
- Member Retention & Engagement: Build strong relationships with members and implement strategies to improve member engagement, satisfaction and retention.
- Member Onboarding: Conduct new member onboarding and orientation sessions, ensuring members feel welcomed, supported and confident using the club.
- Group Fitness: Run and facilitate group fitness classes.
- Customer Service: Provide outstanding service to members, including responding to enquiries, resolving concerns and assisting with membership-related requests.
- Club Operations: Assist the Club Manager with the day-to-day operation of the club and work towards achieving club targets and KPIs.
- Club Culture & Presentation: Spend time on the gym floor engaging with members, creating a friendly, community-focused environment and maintaining high standards of cleanliness and presentation throughout the club.
- Social Media & Content: Create engaging video and photo content for our social media channels, including member spotlights, fitness tips, health and wellbeing content, training techniques and regular club updates.
Personal Training Opportunity:
Do you have personal trainer qualifications?
- For the right candidate with a Certificate IV in Fitness, there is an opportunity to do personal training alongside your casual role, with strong earning potential.
- Work alongside our PT team to ensure amazing member experiences by co-managing the group training and member orientation programs
This is a casual position of up to 25 hours per week. Applicants must meet the following requirements:
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Current First Aid and CPR certification, or willingness to obtain prior to commencing.
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Ability to successfully obtain a Working with Children Check and Police Check.
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A minimum Certificate III in Fitness is essential. Certificate IV in Fitness is highly regarded.
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Availability to work up to 25 hours per week, with flexibility to work additional hours when required.
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