About the role
Member Services
Grand Lake Health/Premier Health South YMCA
Part Time or Full-Time Non-Exempt
- Opener Monday-Friday 4:45am-12:45pm. Flexibility for position to be part-time or full-time
Position Summary
Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.
At the YMCA,
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions
- Provides excellent member service.
- Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
- Follows Member Service Desk processes and systems.
- Conducts tours of the facility for prospective members and guests.
- Displays excellent telephone skills.
- Handles monetary transactions and appropriate reconciliation of these transactions.
- Builds relationships with members.
- Proactively solves problems.
- Performs routine copying and filing.
- Keeps up-to-date with member information as outlined in the member handbook.
- Follows appropriate safety guidelines.
- Communicates to direct supervisor any concerns or incidents that may need follow-up.
- Communicates any suggestions to improve member services.
Qualifications
- Must be 18 years of age. High school diploma or GED required.
- A 2-year degree or applicable experience is preferred.
- One year or more of related customer service experience required.
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