[Melia Vinpearl Danang Riverfront] Duty Manager - Quản Lý Trực Ca

Hạn nộp: 12/10/2026

Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

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Số lượng

1

Nơi làm việc

Quận Sơn Trà - Đà Nẵng

Giờ làm việc

Làm theo ca

Loại hình

Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề

Tiền sảnh

Vị trí

Trưởng ca/ Giám sát

Cập nhật

05/09/2026 23:26

Mô tả công việc

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Control preparing welcome cards with Director Of Rooms’s Signature for VIPs and MAS member guests, ensures them receive special attention.
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Experience Manager in greeting, rooming, and sending off VIP guests.
• Hand over VIP guest information and pending issues with Guest Experience Manager on duty and follow up properly.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and get approval discounts and rebates if any from higher management
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.
• Works with superiors in the preparation and management of the department’s budget.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements.

Quyền lợi được hưởng

Attractive salary and benefits package.

Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.

13th month salary and holidays.

To participate in any Training/ Development schemes.

Yêu cầu công việc

College Degree or above

Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

Spanish - knowledge is not a must but will help embody & communication of Company culture.

Computer Skills

2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel

Yêu cầu hồ sơ

For further information, please contact: 089 ******* - Ms. Lời