About the role
CUSTOMER SUPPORT EXECUTIVE MOHALI & JAIPUR
Domestic & International Processes | Freshers + Experienced
We are hiring Customer Support Executives for leading BPO operations in Mohali and Jaipur.
Candidates may be aligned to Domestic or International Voice / Email / Chat Support depending on communication, experience, assessment performance and current openings.
JOB LOCATIONS
Mohali | Jaipur
SALARY / CTC STRUCTURE
Domestic Process Fresher
15,000 20,000 CTC
International Process Fresher
Up to 25,000 CTC
International Process – Experienced
Up to 35,000 CTC
Final CTC will depend on relevant experience, last drawn salary, communication and assessment performance.
KEY HIGHLIGHTS
Freshers and experienced candidates can apply
Graduate / Undergraduate opportunities available depending on process
24x7 / Rotational Shifts
5 Days Working
Rotational Weekly Offs
Transport as per Company Policy
Excellent English Communication required for International Processes
Immediate Joiners Preferred
Candidates should not have examinations scheduled in the next 6 months
Outstation candidates may be eligible for relocation support depending on the process
Guest-house / temporary accommodation assistance may be available for eligible outstation candidates as per company policy
JOB RESPONSIBILITIES
Handle customer queries through voice calls, email and/or chat support
Understand customer concerns and provide accurate and timely resolutions
Assist customers with service, account, product or process-related queries
Maintain a professional and customer-friendly approach during every interaction
Record and update customer information accurately in the system
Follow defined process, quality and compliance guidelines
Escalate complex or unresolved cases to the appropriate team
Maintain required standards for quality, productivity, CSAT and TAT
Work collaboratively with team members and support functions
Learn company products, systems, processes and customer-service tools
Ensure high levels of customer satisfaction and service quality
DOMESTIC CUSTOMER SUPPORT – FRESHER
CTC: 15,000 – 20,000
Ideal for candidates starting their BPO career.
Requirements:
Fresher
Graduate / Undergraduate depending on process
Good Hindi + basic/good English communication
Customer-handling ability
Comfortable with rotational shifts
Basic computer knowledge
Immediate joining preferred
Role:
Handle domestic customer queries through voice or support channels, understand concerns and provide appropriate resolutions while maintaining service-quality standards.
INTERNATIONAL CUSTOMER SUPPORT – FRESHER
CTC: Up to 25,000
Requirements:
Fresher
Graduate / Undergraduate depending on process
Excellent spoken and written English
Good fluency, grammar and confidence
Comfortable with rotational/night shifts
Strong customer-service orientation
Basic computer and typing skills
Role:
Handle international customer interactions through voice, email and/or chat, identify customer concerns, provide accurate resolutions and maintain required international customer-service and quality standards.
INTERNATIONAL CUSTOMER SUPPORT – EXPERIENCED
CTC: Up to 35,000
Experience: Relevant BPO / Customer Support experience preferred.
Requirements:
International Voice / Chat / Blended / Customer Support experience
Strong spoken and written English
Good customer-handling and objection-handling skills
Knowledge of basic KPIs such as CSAT, AHT, Quality, SLA/TAT
Comfortable with rotational shifts
Immediate / short-notice joiners preferred
Role:
Handle international customer queries, provide effective resolutions, manage escalations, maintain process KPIs and deliver a high-quality customer experience.
REQUIRED SKILLS
Strong verbal and written communication
Customer-centric approach
Problem-solving ability
Basic computer knowledge
Typing and system-handling skills
Active listening
Multitasking
Time management
Teamwork
Positive and professional attitude
IMPORTANT ELIGIBILITY
Candidates must be comfortable with the applicable shift structure
No examinations planned in the next 6 months
International-process selection will depend heavily on English > communication and assessment score
Final process and salary alignment will depend on eligibility, experience and available openings
Immediate joiners will be preferred
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