About This Role
This remote position supports a California-based pediatric therapy clinic, ensuring smooth scheduling, communication, and administrative coordination. The role suits a compassionate, detail-oriented professional with a passion for supporting children and families, directly contributing to the well-being of the children served. The clinic focuses on a holistic, child-led approach, empowering children to build meaningful relationships and a strong sense of self.
Responsibilities
- Schedule and reschedule patient appointments via EMR
- Confirm new patient appointments and manage therapist calendars
- Coordinate telehealth sessions and care team meetings
- Assist families with insurance-related scheduling (e.g., gap exceptions)
- Respond to phone and email inquiries with empathy and professionalism
- Verify insurance coverage details and assist with related questions
- Submit and manage prior authorization requests
- Maintain accurate, confidential electronic medical records
- Support therapists with calendar coordination and care logistics
- Collaborate with team members to ensure efficient day-to-day operations
- Greet patients virtually and guide them through onboarding steps
Requirements
- Experience in healthcare customer service, scheduling, or admin support
- Previous experience with schedule management, managing authorizations and verifying insurance
- Familiarity with pediatric therapy (OT and speech) is a strong plus
- Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
- Strong communication and multitasking skills
- Spanish-speaking candidates are highly encouraged to apply
Benefits
- Opportunities for professional development and growth
- Work in a dynamic and supportive team environment
- Make a meaningful impact by helping to build and strengthen families in the Philippines
About the Company
This pediatric therapy clinic is grounded in a holistic, child-led approach to care, focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.
