Medical Virtual Assistant - Virtual Assistant

About This Role

This full-time remote position is for a Medical Virtual Assistant to join a California-based pediatric therapy clinic. The role involves ensuring smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children served. The clinic focuses on a holistic, child-led approach to care, nurturing the mind, body, and spirit of each child.

Responsibilities

• Schedule and reschedule patient appointments via EMR
• Confirm new patient appointments and manage therapist calendars
• Coordinate telehealth sessions and care team meetings
• Assist families with insurance-related scheduling (e.g., gap exceptions)
• Respond to phone and email inquiries with empathy and professionalism
• Verify insurance coverage details and assist with related questions
• Submit and manage prior authorization requests
• Maintain accurate, confidential electronic medical records
• Support therapists with calendar coordination and care logistics
• Collaborate with team members to ensure efficient day-to-day operations
• Greet patients virtually and guide them through onboarding steps

Requirements

• Experience in healthcare customer service, scheduling, or admin support
• Previous experience with schedule management, managing authorizations and verifying insurance
• Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
• Strong communication and multitasking skills
• Spanish-speaking candidates are highly encouraged to apply

Nice to have:

• Familiarity with pediatric therapy (OT and speech)

Benefits

• Opportunities for professional development and growth
• Work in a dynamic and supportive team environment
• Make a meaningful impact by helping to build and strengthen families in the Philippines

About the Company

Rockstar is an industry-leading staffing company based in Arizona that helps healthcare businesses across the United States streamline operations by connecting them with skilled remote professionals. They partner with talented individuals from around the world, providing meaningful remote career opportunities that empower personal and professional growth.