Medical Secretary

About This Role

This Medical Secretary role assists physicians in providing high-quality patient care while demonstrating strong customer service skills to all patients and the overall practice. The position involves administrative tasks and patient coordination within a medical office setting.

Responsibilities

• Answer phones
• Schedule appointments
• Check patients in and out from their appointments
• Coordinate specialist appointments for patients
• Collect patient balances, copays, and credit cards at time of service
• Review lists of patients who need appointments and call to schedule when due
• Verify demographics and insurance carrier information for every patient
• Assist patients with Kiosk sign-in
• Comply with OSHA and DOH standards
• Schedule, coordinate, and track STAT patient referrals and pre-authorizations
• Adhere to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical, and financial information
• Provide superior customer service and outstanding patient care
• Attend meetings/workshops as they relate to current position and office workflows
• Perform other miscellaneous job-related duties as assigned

Requirements

• Knowledge normally acquired through completion of a two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process
• Two years’ experience in a physician’s medical office practice
• Proficient in English language and computer appointment scheduling skills
• Familiarity with medical office procedures and medical terminology
• Excellent interpersonal and communication skills

Important Details

• Schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Daily Hours: 8 hours
• Driving Required: No

About the Company

Brown University Health is Rhode Island's largest health system and private employer, serving as the state's premier provider of health services and including the only Level I Trauma Center for southeastern New England. Formed in 1994, this not-for-profit health system is based in Providence, RI, and comprises three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. More than 20,000 people work at Brown University Health.