Medical Screener - Reception Technician

About This Role

This part-time role involves greeting plasma donors and ensuring their suitability for the donation process through a series of registration and health screening procedures. The position requires compliance with Standard Operating Procedures and may involve educating new donors on therapeutic products.

Responsibilities

• Greet donors and conduct registration procedures to verify suitability for plasma pheresis
• Assist qualified donors in completing the screening process in compliance with SOPs
• Assess self-administered health history and answer basic medical questions
• Refer donors to medical staff when appropriate
• Perform health screening procedures such as blood pressure, pulse, weight, and temperature
• Perform finger stick to obtain samples for hematocrit and total protein levels
• Educate new donors on the use of therapeutic products made from donated plasma after appropriate training
• Explain the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition to donors
• Ensure all donor questions are answered timely, accurately, and professionally
• Register applicant and transfer donors based on training and operational needs
• Answer telephones and transfer calls to appropriate staff
• Maintain alertness to any donor reactions during or after pheresis and notify appropriate staff
• Alert Group Leader or Supervisor of donor flow issues
• Ensure accurate recording of donor data in the electronic donor information management system
• Understand policies and procedures associated with hyper immune programs, if applicable
• Maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
• Promote safety in all actions
• Maintain confidentiality of all personnel, donor, and center information
• May be cross-trained in other areas to meet business needs
• Perform other job-related duties as assigned

Requirements

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment, or equivalent combination of education and experience
• Must be able to perform basic math calculations

About the Company

CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. As a subsidiary of CSL, a global biopharma company, CSL Plasma collects plasma used for manufacturing lifesaving plasma-derived therapies for people in over 100 countries. CSL, headquartered in Melbourne, Australia, employs more than 29,000 people.