About the role
Primary Duties and Responsibilities
Appointment Management: Scheduling, rescheduling, and cancelling appointments for new and existing patients while managing provider calendars and maximizing efficiency.
Patient Communication: Responding to high-volume phone calls, emails, and patient portal inquiries professionally.
No-Show Reduction: Proactively calling patients for confirmation and utilizing waiting lists to fill appointment gaps.
Registration and Verification: Registering new patients, updating patient demographics, and verifying insurance coverage and eligibility.
Coordination of Care: Processing referrals, orders, and collecting necessary medical records before visits.
Pre-appointment Instructions: Informing patients of preparation requirements (e.g., fasting, medical records, co-payments).
Core Qualifications & Skills
Technology Proficiency: Experience with Electronic Health Record (EHR) systems and scheduling software, says Kaplan Community Career Center.
Medical Knowledge: Familiarity with medical terminology and insurance processes.
Communication Skills: Strong verbal and written skills to deal with patients and medical staff, says Total Wound Care.
Organization: High attention to detail for managing complex calendars.
Education: High school diploma or equivalent, often with 1-2 years of administrative experience.
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