About This Role
Maintaining, organizing, reviewing, and processing patient medical records is the core of this role, ensuring accuracy, completeness, confidentiality, and compliance with all applicable healthcare regulations and organizational policies.
Responsibilities
- Maintain, organize, update, and retrieve patient medical records in electronic and paper-based systems, as applicable
- Review medical records for accuracy, completeness, and proper documentation
- Scan, index, upload, and file medical documents into the appropriate patient records
- Process requests for medical records from patients, healthcare providers, insurance companies, attorneys, and other authorized parties in accordance with established procedures
- Verify patient identities, authorization forms, and release-of-information requests before disclosing protected health information
- Ensure the confidentiality, security, and integrity of patient information in accordance with HIPAA and applicable federal and state privacy laws
- Track and follow up on missing, incomplete, or outstanding medical documentation
- Assist with medical record audits, quality assurance reviews, and compliance activities
- Maintain accurate records of document requests, releases, and other medical records transactions
- Communicate professionally with clinical staff, administrative personnel, patients, and external organizations regarding medical record inquiries
- Identify and report documentation discrepancies, filing errors, and potential privacy or security concerns
- Perform other related duties as assigned
Requirements
- High school diploma or equivalent
- Experience in multi-provider or specialty practices
- Knowledge of medical terminology and insurance processes
- Experience with Electronic Health Records (EHR) systems
- Communication and organizational skills
- Written and verbal communication skills
- Customer service excellence
- Problem solving abilities
- Ability to collaborate with a team
- Ability to maintain confidentiality
Important Details
- Immediate Supervisor Title: Patient Access Supervisor
- Job Supervisory Responsibilities: None
- Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
- Work Environment: Well-lighted office environment
- Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing
About the Company
Gastro Savannah has been providing high-quality prevention and treatment of digestive diseases for 39 years. Specializing in advanced procedures and technologies, patient care is managed by a team of board-certified gastroenterologists and a skilled, friendly staff. The company is committed to delivering compassionate care while providing colon cancer screening, diagnosis, and treatment for gastroenterological disorders.