About This Role
This role is for a dependable, organized, and customer-focused Medical Records & Reception Specialist to join a growing imaging team. The position primarily manages medical records, ensuring timely and accurate processing of patient information and maintaining compliance with HIPAA and company policies. Additionally, this role provides receptionist coverage at various imaging locations as needed to support daily operations, suiting a detail-oriented individual who thrives in a fast-paced healthcare environment and is committed to exceptional customer service.
Responsibilities
- Process incoming requests for medical records, reports, and imaging in accordance with HIPAA regulations
- Prepare, scan, index, and maintain patient records within the electronic medical record (EMR) and PACS systems
- Ensure the accuracy, completeness, and confidentiality of patient records
- Respond to medical records requests from patients, providers, attorneys, and insurance companies
- Track and document records requests and releases
- Assist with record retention and destruction in accordance with company policies and regulatory requirements
- Communicate professionally with patients and healthcare providers regarding medical record inquiries
- Provide receptionist coverage at various company locations as needed during vacations, illnesses, staffing shortages, or other operational needs
- Greet patients in a friendly and professional manner
- Register patients and verify demographic and insurance information
- Answer multi-line telephone systems and direct calls appropriately
- Schedule imaging appointments as needed
- Collect patient payments and maintain accurate cash handling procedures
- Assist with patient check-in and check-out processes
- Maintain a clean, organized, and welcoming reception area
- Maintain strict patient confidentiality and HIPAA compliance
- Provide excellent customer service to patients, physicians, and coworkers
- Work collaboratively with clinical and administrative staff
- Assist with additional administrative duties as assigned
- Travel between company locations for coverage when needed
Requirements
- High school diploma or equivalent
- Minimum one year of experience in a medical office, healthcare administration, or medical records environment
- Strong computer skills and proficiency with Microsoft Office
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Reliable transportation for travel between clinic locations as needed